Thank you Tommy for the warm welcome and excellent service。
On August 18th, I brought my Civic in for an oil change and tire rotation. After I received the car back, I noticed that the tires had not been rotated. I had to notify the service advisor and he brought the car back to the technician who finally did rotate the tires. Also, I did not receive back the special lug used to remove the security lugs on the wheels. It was only after I inquired that it was returned to me. This is disappointing and not something I would expect from Honda. I may not be returning to this dealer for service.
Very professional and excellent communication, kept me informed throughout the day
John was very helpful today—outstanding service. I’d be very happy to work with him on my car service anytime!
John is super professional and does great work. Thank you so much!
Tommy was very professional kept me updated on wait times with the vehicle
A simple oil change takes 3 hrs is a terrible customer service. I have never seen such a bad customer service for an oil change before.
The worse part is there is no point scheduling or booking an appointment beforehand because they take 3 hrs for an oil change.
Oil change shouldn’t take more than 30mins in my opinion.
Tommy was awesome! Incredibly nice and helpful. I felt very taken care of and it made my experience at Honda of Oakland a pleasure.
He listened and did everything possible to make sure I was happy. Thank you cute going above & beyond
I truly appreciate Tommy for his service and his commitment to always assisting me with my car repairs, Thanks you Tommy for your hard work
Tommy was lovely—very communicative and answered all questions. Excellent service.
Victor was very helpful and kind; And got us in without an appointment. I gave it a 5.
Great and wonderful customer service.
Taz had a warm demeanor and clearly explained both the work to be done on my car and the results of the inspection. I was satisfied with my experience.
Tommy was very helpful with the estimate time my car was ready and let me know my back brake light needed to be replaced.
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