I was told via text that I needed cabin and engine filters, and break fluid exchange in addition to the scheduled oil change. I was told my tires were 5 years old and need to be replaced in the near future.
I was told the same thing, that my tires needed to be replaced during my last service, less than a year ago. I bought brand new tires from Honda, Oakland at the last service 4/7/2023 and have only 10k miles on these tires. My break fluid had been exchanged the service before that on 5/21/2022! Darius was also the Advisor on that occasion.
My faith in being told the truth by Honda, Oakland, has been seriously undermined. Did I really need new tires during my last service?
I have bought my last two new cars from Honda, Oakland. I’m not sure if I will be back. At least the shuttle service was working this time. The last time I had to get an Uber..
Yes, we are very satisfied with our service. We’ve been coming to Honda for the last 30 years the service has been always outstanding and always was there to take care of the problems. Christine has been wonderful. She’s been our go to person she does a very good job, and making sure our vehicle is taken care of She’s a outstanding servers advisor
Erin is professional, efficient, knowledgeable
and a delight to be around. Erin made me feel welcome
and greeted me in the lounge as soon as my car was done.
Sincerely,
Diane C
Chris was great! Very communicative and helpful! Ii am very appreciative of him and all the staff at Honda of Oakland. 10s across the board!!!
Victor was great. Very helpful a d great sales guy
Chris was great. He quickly diagnosed my car’s problem and got it fixed.
I think I should have gotten a discount since I brought my own parts
Chris Abernathy is a consummate professional and he provided the best customer service.
I reallly appreciate hong Nong he was great
Darius Fisher was very personalable. He approached me professionally. He explained what he planned to do. He gave a rough estimate. At the end he gave me a discount on the total charge. Thank you so much Mr. Fisher.
Very professional, explained everything, very patient.
I came in last week for my breaks to be changed. I made it very clear that I wanted all of my breaks changed to the representative. At my last oil change my breaks were in the red and needed replacement. I took the car home and was still hearing a squeaking sound. I brought the car in and was informed that only the front breaks were done last week. My total charge was 600 and with discount 500+ dollars. I’m not happy with the lack of communication of the representative and will not return to this location. This Honda was convenient for me because, I work up the street and can have my car serviced here. And also true for my co workers that are customers at this Honda.
Erin was great and the oil change and tire rotation only took a few hours…one thing bothers me… OaklandHonda does not want to pay the 3% fee on the credit card so I may take my business to El Cerrito Honda they will accept my credit card.
Great greeting,nice explanation.
Darius delivered totally excellent service.
Awesome customer Service, communication and vehicle update!
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