Thank you. I really appreciate Tommy and all of you at Honda Oakland!
Excellent customer service. Very professional and friendly.
The text message updates are helpful
Service was a 5/5. Tommy was great, answered all questions I had and was patient with me. Even problem solved quickly when the shuttle service closed early on my particular day. Also, I really enjoyed Rodrigo (shuttle service driver), he was such a delight and a wonderful addition to the Honda team.
Tommy has helped me twice now. He's always pleasant and clearly explains the work to be done.
1:The waiting time take more than 10 minutes.
2:The call is transferred multiple times,and it is impossible to communicate
3:it takes most of the day to repair/maintain the car , and the time for free
Pick-up and drop-off has passed.at this point, wait until the next day? and you need to notify the leader.need to take a day off work, it not convenient
(Already for the second time)
I give Victor a 10 for customer service and beyond. I would like that the emails addressed to me Madonna and not Bryan. I am equal owner of this car and I’m tired of the heat game so fix that and I’d be even more than 100% happy with my experience.
I was very satisfied with the service I received from Darius. He was friendly and knowledgeable about my vehicle. I would five him 5s all around.
Advisor was great and super helpful. He successfully finished all my requests.
Darius was very friendly and helpful
Hong was excellent. He took the time to discuss options for service needs.
Max is good service advisor and good customer service.
Darius was very welcoming with a good attitude positive energy forsure got my car in and out 10 out of 10 customer service kept me updated like he said he would
The guy that helped me that day John was extremely helpful. He was a pleasure to deal with
Only suggestion is to ping with an ETA for when the car will be ready; otherwise great!
He was efficient friendly and courteous!
Excellent customer service!
I am very happy that Victor was my service advisor today. He was completely knowledgeable, professional and kind. He provided great information and took the time to answer my questions. He is solidly the best advisor I have spoken with at Honda. He pointed out some things in the car that need replacement. I did not feel pressured to do so and I will likely call him to schedule the work. I will only want to speak with Victor from here on out. Victor is an excellent advisor, thank you Honda for having him on staff!
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