Frank Leta Acura Auto Repair Service

I was told the appointment would take 2 1/2 hours. My appointment was on Jan 7, Tuesday 9AM, I didn’t leave until after 1PM. I was given a loaner which was out in the parking lot covered in ice and snow, and I wasn’t given an ice scraper. I asked the employee to back the vehicle out of the buried snow piles and away from other cars in the parking lot which she did. After sitting in the vehicle for greater than 20 minutes with the defroster on high, a gentleman came to apologised for his coworkers not removing all the snow and ice. Thank you to him. I was told the hold up with my appointment was a needed approval for warranty drivers side vent which was broken, does it really take that long to get approval? I understand there was heavy snow and ice days prior to this appointment but if Leta Acura wasn’t ready for business I wish they would have rescheduled my appointment. Also I called Isabella Monday attempting to reschedule but didn’t receive a call back after leaving a message. I live almost an hour away and years ago I chose this dealership because of great reviews. After today I will be choosing another dealership because I didn’t feel valued. Sorry Leta Acura

Great service!

Team was very communicative and helped out a lot when needed

Aaron was very polite and courteous.

Cougar is a tremendous asset to your dealership! Knowledgeable and friendly service! I’m a Leta loyal customer.

Thank you. Yes I will consider trade in. Do you have an appraisal?

Great service, thanks

Aaron is great! Always a pleasure working with him! He gives greats service

Great service! Got us in quickly to replace the battery. Everyone was friendly even starting with the phone call to ask about the replacement battery!

If no parts were replaced why was cost so high

Aaron was extremely helpful and did a fantastic job in helping us with our vehicle issue. He couldn’t have done a better job.

Service was fine. I was on time for my appointment and no one greeted me when I pulled in. I was left standing around waiting while employees were nearby chatting with each other. Next time I hope to be greeted by an employee quickly upon arrival.

Tyler was great! Service was outstanding!

Everyone took very good care of me. I am a very satisfied customer.

The service advisor was completely accommodating and professional. As was the service manager. The unfortunate part about my whole experience was that it took 3 times to get what I had originally paid for…. A vehicle DETAIL. Although, unfortunately the dealership ate the cost of the substandard detailing. They were kind enough to eliminate the cost to me. This can’t be good for business. To have to three times, what should have been done in one visit. Either, you KNOWhow to do something or you don’t. I’d be after some corrections in the process if were my business.

Thank you

Tyler was awesome! It was really busy today when I walked in and he did a great job getting me in and out.

Marc was great and Frank Leta Acura always does a great job. I’m a happy two time buyer.

Great service as always

Outstanding service today. Thanks!