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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
Chrystal D.
2 out of 5
1/15/2025
I'm usually very impressed with the service but today when I had my tire patched, they left the floor mat cover and plastic seat cover in my car. I also had to let 10 psi of air out of my tire because they had 42 in the repaired tire and 32 in all of my other tires.
Darius Y.
4 out of 5
1/15/2025
Month after month since May 3, 2024, Aaron and Jessica have been extremely good to me as a customer. We all have an amazing relationship that feels more like family than just a customer or consumer of LEETA. Thank you for having amazing and professional individuals in place to assist.
Charlotte N.
5 out of 5
1/15/2025
Kevin was great, service has always been great here
James L.
1 out of 5
1/15/2025
My car was in the shop because the Frank Leta mechanics made a mistake and a bolt fell off that they put on in the front suspension while my daughter was driving it. Luckily no one got hurt. I asked Aaron if there was any damage to the car after it was towed to the shop. He said no. When I picked up the car today. There was damage to the car. I am not sure why no one including the mechanics the service manager or Aaron did not see the damage. I showed the damage to Cougar and he was like yep. So he said he would fix it. But now I have to being the car back to get it repaired.
Umarjon Y.
2 out of 5
1/14/2025
I received the vehicle back, seems to run fine but has a new low frequency vibration. When downshifting to 3.5 to 4k rpm it sounds like marbles in a tin can with a bunch of low frequency vibration. Im afraid to drive the car as i have a feeling driving it this way will cause more damage to the engine.
Nichole D.
4 out of 5
1/14/2025
Racheal is always so helpful and knows her stuff. She’s great! Love working with her.
Shawn V.
5 out of 5
1/13/2025
Rachel Fowlerwas great to work with
Kimberly D.
5 out of 5
1/12/2025
Smooth, Easy and prepared
Jody H.
5 out of 5
1/12/2025
Great
Mark G.
4 out of 5
1/11/2025
Got us right in and took care of the problem the first time. Thank you.
Robert F.
4 out of 5
1/11/2025
Service was fine job completed on time.
Melissa H.
5 out of 5
1/10/2025
Excellent and fast service. Always top notch!!
Mona W.
4 out of 5
1/10/2025
Response time realistic and quickly served. Professional and cordial w clients. Explanation of service great.
Rodney M.
4 out of 5
1/10/2025
Best service I’ve ever had. On top of estimates and ETA of the vehicle. Frank Leta Acura takes good care of me, but cougar took great care of my vehicle 10/10 coming back to this service department.
Frank D.
4 out of 5
1/10/2025
Rachael was very personable and helpful.
Terri K.
5 out of 5
1/10/2025
N/a
Dillon B.
2 out of 5
1/10/2025
Tyler is fantastic to work with. The frustration lies within the sales department. 2 days after we brought this vehicle home we noticed the rear drivers side door did not sit flush with the car. We reached out and brought it in to be looked at. Tyler handled everything perfectly. They got it adjusted but ended up taking it to the body shop to have it fixed completely. The sales team has so far only agreed to pay 50% of the repair cost. We did not cause the door to sit open, the car was purchased in this conditions unknowingly and we expect the sales department to make it right. But Tyler is a wonderful person to work with. Highly recommend service with him
Anita F.
4 out of 5
1/10/2025
Racheal did great.
Pamela H.
2 out of 5
1/10/2025
I went in to get a nick in the windshield filled It looks worse now with a **** dot
Denny T.
4 out of 5
1/10/2025
Very professional and efficient. Awesome job!

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