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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
Jasmine R.
5 out of 5
6/19/2025
Great service as always very satisfied with the customer service.
Dennis H.
5 out of 5
6/18/2025
Kevin communicated with me throughout the process and explained the issue affecting my AC system. He exhibited great customer service.
Jenean R.
1 out of 5
6/18/2025
I brought my car in for an oil change and left with a wobbly tire. My service is not complete therefore not sure why they sent the survey yet. My tire nor my wheel was shaking before I came in but after the service it was worse than when I brought it in
Nichole S.
5 out of 5
6/18/2025
Aaron is FANTASTIC as always!!!
Eric W.
2 out of 5
6/18/2025
Oil change took way longer than expected. I run a business too and 1.5 hours plus commute bring the oil change over 2 hours.
David B.
5 out of 5
6/18/2025
An excellent job!
Josh M.
5 out of 5
6/18/2025
Marc was great as always! In and out with great service ????
Philip W.
1 out of 5
6/17/2025
Lack of follow up. Also whomever answes the phone at 636-251'5951 was unhelpful.
Charles B.
5 out of 5
6/17/2025
On time, in and out. Always , top notch service. On my 7 th year of doing business with Frank Leta Acura. Thanks
Amy W.
5 out of 5
6/17/2025
Very friendly and efficient.
Leslie D.
5 out of 5
6/17/2025
Aaron Barr always gives top service
Adam E.
2 out of 5
6/16/2025
I bought my vehicle 6 weeks ago and the A/C went out so I brought it in. Now the compressor is back ordered and they can’t give me an eta on when it will be in. I also needed work done to fix 3 rock chips in the windshield that was missed when they fixed the rock chips the first time. I was waiting there for my vehicle and was told it would be an hour and a half and I told them I had plans so wouldn’t be able to stay much longer. I finally checked in at 2.5 hours and was told it would be 15 more minutes while they finished up with the rock chips. They finally came got me at 20 minutes and then I left. I got in my car and noticed that they didn’t even fix the windshield. I am completely disappointed with my service and lack of communication. There are other items I am unhappy with but don’t feel like explaining it all on here.
Raza S.
5 out of 5
6/15/2025
The service was great.
Anna W.
5 out of 5
6/15/2025
Only wish your car wash worked, this time and last time I was in car wash wasn’t working , little disappointed but Tyler was very helpful with my car.
Stephen G.
1 out of 5
6/15/2025
I had an 11:45 appointment for an oil change which was not completed until 2:50. 3 hours for an oil change. Did not wash the car. To be blunt, the service experience is not what it used to be or what I expect from Acura.
Denny U.
5 out of 5
6/15/2025
Aaron Barr is an exceptional employee and the reason we continue to have our cars serviced there. His customer service is excellent. Denny and Pam Ullo ILX and RDX owners
Monica Z.
5 out of 5
6/14/2025
Thank you
Joseph S.
4 out of 5
6/14/2025
Definitely a job well done and fun to work with.We had questions and he lead us to John Kitchen, Now looking to trade my MDX, for new car. JOHN WAS Knowledgeable to work with. We have an appointment Saturday at noon.
Darius Y.
4 out of 5
6/14/2025
Consistency Professionalism Customer Service Excellence
James L.
4 out of 5
6/14/2025
Aaron continues to provide expert level customer service that represents the high ideals that Frank Leta strives for.

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