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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
Artemisa H.
5 out of 5
6/24/2025
He was very helpful
Tara B.
4 out of 5
6/24/2025
Appreciate the personalized service and dependability at the dealership.
Pauline I.
5 out of 5
6/22/2025
The service I received this time was good
Sharon W.
3 out of 5
6/22/2025
Completed routine maintenance and fuel pump recall. Work done timely, as projected. Service person polite, informed, explained, all to my satisfaction.
Karen B.
5 out of 5
6/22/2025
Very nice man
Jasmine R.
2 out of 5
6/22/2025
There is not enough room on this page to express my utter disappointment with my service appointment today.
Makenna M.
1 out of 5
6/21/2025
When I went in for my oil change that is covered by Acura (I bought my 2025 MDX in November and this was my second oil change that is covered by Acura) Tyler tried to tell me that my oil change was not covered and 2023/2024 Acuras come with 4 complimentary oil changes but the 2025s only come with one. When I bought my vehicle I was promised 2 as long as I come back to Frank Leta Acura. When I brought this to Tyler’s attention, he got very frustrated with me and claimed he would do this but was very hesitant. After my vehicle went back, he also tried to charge me $80 to replace my cabin air filter which I declined because I can change it myself for less than $30. When I got home I double checked my air filter myself and saw it was not necessary for me to change it yet contrary to what Tyler pushed. I understand that you must up-charge parts to make money, however it is very frustrating to be treated as I don’t know anything about vehicles because I am a young woman. I will unfortunately be finding another dealership to have my vehicle serviced at after my interactions with Tyler.
Frank D.
5 out of 5
6/21/2025
Thanks to Julia. She was very friendly and helpful. She is really good a working with people and problem solving. Excellent customer service interaction.
Kevin C.
5 out of 5
6/21/2025
The service here is always professional and thorough!
Vicki R.
5 out of 5
6/21/2025
Aaron is great.
Mitchell E.
5 out of 5
6/21/2025
Customer service is always top notch such I need not worry about anything before or after I leave the lot.
Matt Rainey.
3 out of 5
6/21/2025
Cougar is one of the reasons I still own my MDX after 8 years. What a knowledgeable person, all things Acura related. You couldn’t have picked a better person to lead your service team. Thanks Cougar!
Umarjon Y.
1 out of 5
6/20/2025
Aaron Barr is great at what he does. But come on Frank Leta, 50$ to plug a tire with a screw in it?
Yvette And.
5 out of 5
6/20/2025
Fantastic as always
Mark C.
4 out of 5
6/20/2025
He did great job getting us in and out today. Appreciate the service level your dealership privides
Douglas P.
4 out of 5
6/19/2025
Aaron Barr did a fine job
Karl H.
5 out of 5
6/19/2025
Everything was amazing and the entire team did a fantastic job.
Jennifer C.
4 out of 5
6/19/2025
Kevin was awesome and professional. Appreciate them getting it done sooner than was told.
Frank H.
5 out of 5
6/19/2025
Was very satisfied with my service
Delmer L.
1 out of 5
6/19/2025
My second visit in a week to resolve an oil leak that I did not have before the original visit. Kevin was helpful in the final resolution

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