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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
Angela M.
5 out of 5
7/24/2023
Cougar was great to work with! Very knowledgeable and personable. Appreciate the excellent customer service he provided!
Greg M.
5 out of 5
7/24/2023
Cougar did a fantastic job communicating and getting the job done.
Tracy S.
5 out of 5
7/24/2023
Great Service
Saddle And.
4 out of 5
7/23/2023
Great employee. I had a family emergency and could not get loaner back in time. Felt awful but he offered his sympathies and said not to worry. That is a terrific human being and employee. Very thankful for random act of kindness.
Sandra L.
4 out of 5
7/23/2023
Aaron was knowledgeable and conveyed the issue of my air conditioner problem. He kept me aware of the service being done to my car. We are incredibly loyal Acura owners. We have owned 4 of them. Sandy Leibrecht
Keith P.
5 out of 5
7/23/2023
Dave was great. Kept me informed about my car.
John L.
4 out of 5
7/23/2023
Cougar is the best! I know I’ll be taken care of when I bring my car in to Cougar.
Terry C.
5 out of 5
7/22/2023
Very courteous service. Thank you
Michele M.
4 out of 5
7/22/2023
Dee was very helpful and was able to get me a courtesy vehicle while our car was being serviced. Dee called to update us on the status of our vehicle and provided us with a time the vehicle would be ready.
Tuan T.
5 out of 5
7/22/2023
I love your service and I would like to receive the benefits from Frank Leta Acura in the future
Catherine V.
5 out of 5
7/22/2023
All went very well except David needs to smile more…great for PR!
Rick S.
5 out of 5
7/22/2023
Top notch service
Jeanette P.
5 out of 5
7/22/2023
Great service
Edward H.
1 out of 5
7/21/2023
When I went into the service department I thought the people inside there was worried about lunch instead ov helping me and this make the 4 time I asked them to get my odometer backed on the screen and that wasn't taken care ov so what can you do for me?
Stephanie G.
2 out of 5
7/21/2023
I signed up for two warranty repairs, at the prompt of YOUR scheduling system, but you all couldn't fix them. But NO ONE bothered to tell me in advance, when I could have made the appointment elsewhere... I will not be back to your center unless it is for something specifically covered by my service plan. The quality has gone downhill over the last year. None of this is Dee's fault.
George N.
5 out of 5
7/21/2023
Dee always gives me great service. She is great to work with.
Paulette C.
5 out of 5
7/21/2023
Always friendly and kind when checking in. Same with checking out. I always know I’m going to get great service.
Robert W.
2 out of 5
7/21/2023
Work was good. Problem was getting an answer when my car would be complete so I could pick it up.
Matthew T.
5 out of 5
7/21/2023
Fantastic!
Christopher K.
4 out of 5
7/20/2023
Dee did an excellent job explaining the results of my inspection and discussing necessary and potential future services for my car. She provided visibility into what the work would cost and came in slightly below what was quoted- which is always appreciated.

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