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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
Rymesha G.
5 out of 5
8/5/2023
Thank you
Anne D.
5 out of 5
8/5/2023
Cougar is an exceptional Service Advisor. It is very obvious he takes pride in his job and also in offering complete customer satisfaction.
William M.
2 out of 5
8/5/2023
Not Cougar’s fault. Made appointment 4 days ahead for 3:30 and didn’t get to leave until 5:10. A little excessive wait time but other than that it was great service.
Adam W.
5 out of 5
8/5/2023
Cougar always goes above and beyond to help my family with our 3 Acuras! He is the biggest reason we continue to buy our cars at Frank Leta. Thank you, Adam W
Fred S.
5 out of 5
8/5/2023
Brad is a class act, and I trust the advice and professionalism he provides!
Martin F.
4 out of 5
8/4/2023
Prompt and courteous attention and the problem I came with was resolved
Joseph G.
5 out of 5
8/4/2023
Aaron was great help and fully understood all issues. All the staff made it a great experience.
James H.
4 out of 5
8/4/2023
Brad in the service department was outstanding. I was traveling through St Louis and developed a tire problem. Brad squeezed me in without an appointment and got me back on the road. Thanks Brad.
Nigel T.
5 out of 5
8/4/2023
Aaron was great his team was great. Car works great.
Tiffany W.
4 out of 5
8/4/2023
Mr. Lehmann and Mr Knickerbocker worked hard to get my car fixed appropriately this time. They have restored my faith in Frank Acura service department.
Randy H.
2 out of 5
8/3/2023
Service to my car and communication was great, very pleased with that. My only issue was when my car was brought out to me the rubber liner under my hood had been torn and was sticking up on the hood through the seam. Additionally there are two small spots on my hood where some sort of grease or paste dripped or splattered and it does not appear to be coming off easily.
Mark K.
4 out of 5
8/3/2023
Cougar is the best rep you have
Mary H.
1 out of 5
8/3/2023
Would like to determine cause (and repair) decreased gas mileage. Prefer not to spend 3-1/2 hrs. In waiting room.
Auty S.
5 out of 5
8/3/2023
Brad was outstanding! Precise explanations & clearly described our future car care needs.
Stephen T.
5 out of 5
8/3/2023
Cougar provides excellent customer service!
Jamie L.
5 out of 5
8/3/2023
Brad is always great to work with in the service department!!
Kenneth M.
5 out of 5
8/3/2023
None
James D.
5 out of 5
8/2/2023
Great job and very timely
Leadonna S.
5 out of 5
8/2/2023
Excellent service.
Patrick L.
5 out of 5
8/2/2023
As usual, Cougar was great to work with.

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