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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
John J.
5 out of 5
8/25/2023
Excellent experience , on time , thank you John & Sonja
Larry S.
5 out of 5
8/24/2023
Great shop
Arnett H.
4 out of 5
8/24/2023
Brad, was informative regarding the status of my vehicle and the required maintenance at this time. He was professional and personable.
Mark M.
3 out of 5
8/24/2023
On his own. He chose to assist me with a long time issue that had nothing to do with the safety inspection. He unlocked my radio and nav functions, which had been unusable for months. I was surprised that my problem was so simple, and that anyone would vplunteer to help instead of scheduling a new appointment for billing! I am thrilled!
Janice V.
4 out of 5
8/24/2023
Brad was excellent!!! I stopped in because I thought I was out of windshield fluid—turns out—it was clogged!!!! He took care of the problem( fit me in) Just wish that car wash was open!!!! I did get a voucher—.
David W.
5 out of 5
8/24/2023
Aaron was great very helpful a pleasure to work with.
Llc (.
4 out of 5
8/24/2023
Cougar was absolutely a breath of fresh air in a messed up situation. Once again an appt was made incorrectly but Cougar acknowledged that and went above and beyond to rectify everything without making me feel as if I had done something wrong. He may not like it but he is now my go to advisor for all my service needs. I appreciate your professionalism Cougar!
Lisa H.
5 out of 5
8/23/2023
Brad is always friendly and is great at his job. Exceptional employee!
Anna W.
4 out of 5
8/23/2023
Cougar made the experience wonderful. I will say immediately after the purchase of this vehicle, the experience I had w Frank Leta Acura was HORRIBLE! This oil change was my test. Cougar saved the day
Nathan S.
4 out of 5
8/23/2023
Great service and staff!! Cougar K. Is the man !!
Charice M.
2 out of 5
8/23/2023
He accommodated my need to be out of country for the weak that my car was there but I do not believe my tail light got replaced. Very cordial representative but did not look at the history I have with the company. Dee was able to add my Military discount (thank you!) upon pickup. Overall good experience!
Alicia C.
2 out of 5
8/23/2023
Cougar texted the wrong number to let me know my car was ready. (Number was incorrect on the system. Had one incorrect number and one correct number… not sure why) I sat in the waiting room for much long(over an hour longer) than the quoted time. He knew I was waiting. It would have been nice if he would have checked the waiting room.
Susan C.
5 out of 5
8/23/2023
Everything went well ad usual.
Dawn S.
3 out of 5
8/22/2023
I would’ve been happier if I didn’t have to schedule 2 appointments to accomplish the inspection. I arrived at the dealership last week and was advised the state software wasn’t not functional. The employees added that it was down for days. That is hardly a helpful response when my appt was confirmed and I then realized you could have called me as a courtesy and didn’t.
Adam Jovon.
5 out of 5
8/22/2023
Dee is a excellent worker great to work with highly recommended
Michael E.
4 out of 5
8/22/2023
Brad is an excellent advisor.
Michael W.
5 out of 5
8/22/2023
Brad was very helpful and great to work with.
Michael L.
2 out of 5
8/22/2023
Cougar was very responsive and obviously wanted to help fix our issue, but it did take several times to accomplish. Not his fault at all, but items were not all completely checked (drain hose in this case) before completion. Once again, he followed up and helped all along the way though.
Sigmund G.
5 out of 5
8/22/2023
Every thing went exactly as planned.
Heather L.
4 out of 5
8/22/2023
I really enjoyed working with Dee. She put me at ease and made sure to update me along the way. I’m really glad you have a woman service writer. I’ll be back to see her again and ask for the purple cone.

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