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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
Joan M.
3 out of 5
8/20/2023
Cougar was great Very disappointed car had another major issue with only 40k miles
Anita F.
3 out of 5
8/20/2023
It was fine. No issues. The car was serviced as it should be.
Donna V.
5 out of 5
8/20/2023
Great job!
Tanika S.
1 out of 5
8/20/2023
Was mislead when I called to make my appointment. Was assured that my issue would be taking care of it the whole reason for me making the appointment was not taken care of. Was very disappointed that I was told that it would be instead they told me that not only they couldn't do it but turn around and told me that the 30 dollar issue would actually cost me 695 plus labor because I would need to purchase the entire lid instead of just the clasp to the lid of my middle console.
Michael E.
5 out of 5
8/20/2023
Brad is an excellent service advisor.
Leslie H.
4 out of 5
8/20/2023
Dee is great to work with.
Andrew B.
5 out of 5
8/20/2023
Everyone was extremely nice and professional
Gregory L.
5 out of 5
8/20/2023
Brad provided excellent service, keeping me updated and resolving the issues with my vehicle. Top Notch.
Beth B.
5 out of 5
8/19/2023
I always receive great service.
Eric C.
2 out of 5
8/19/2023
Dee is a fantastic associate. So, I always request to work with her. The person that checked me in tried to put me With someone else and I had to request Dee. Also, Dee was not available when I checked out so I had to work with someone else. We did not go over the things that Dee and I normally go over at checkout. I did not request to do so because the checkout ran long because the technician forgot to enter the status of my brakes and tires in the report. I think the technology you’ve added to the process is good, but it would be good to keep in mind that people can’t hear what techs are saying when air ratchets are being used close by. Lastly, technology is great but it is no substitute for the personal connection. I bring my car to you, and pay more to do so, because of the personal trust that has been built over many years.
Robert A.
4 out of 5
8/19/2023
Cougar is the best.
Dominic A.
5 out of 5
8/19/2023
Very professional and helpful.
Stephanie B.
5 out of 5
8/19/2023
Brad is always wonderful to work with. He explains everything thoroughly, keeps me updated on repair times, and is always very friendly.
Benjamin W.
4 out of 5
8/19/2023
Brad was great. He fixed my problem and gave me clear expectations.
Harold B.
4 out of 5
8/18/2023
Dee was very easy to work with. All done with no pressure.
Adam K.
1 out of 5
8/18/2023
I had a 730 appointment which took over two hours. When I got home this afternoon noticed where my wife’s car is parked. There was a puddle of oil. That was approximately 4 o’clock. I called your service department and told them I will more than likely likely bring it in tomorrow.
John R.
5 out of 5
8/18/2023
Always great service.
Carrie N.
5 out of 5
8/18/2023
Aaron is great. He’s transparent and direct with what is needed now and what can wait. We never feel like he’s overselling us on service. He always does what he can to help us out. He has our full trust and appreciation.
Desi D.
5 out of 5
8/18/2023
Very helpful diligent. Proactive
Carl A.
1 out of 5
8/18/2023
Brake issue still not resolved. Second time I was told that the Service Manager would call me and again, no one has called. Poor management. I came here because it is supposed to be a luxury brand with good customer service and that has proven not to be the case. Carl

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