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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1884 reviews 63%
4 star 687 reviews 23%
3 star 70 reviews 2%
2 star 190 reviews 6%
1 star 181 reviews 6%
Review Us
Cheryl L.
4 out of 5
5/4/2025
Cougar is a 10+.
Mark S.
5 out of 5
5/4/2025
Always exceed expectations
Teresa W.
4 out of 5
5/3/2025
I drive from Kansas City to get my car serviced at Frank Leta because I always get great service. Kevin was very helpful and friendly. Thanks for being such a good service department!!
Maria D.
4 out of 5
5/3/2025
At the end of the service visit, I felt like I was being purposely lead to another group, the Loyalty group, about selling my vehicle. It felt forced, it felt manipulative especially since I have been asked several times time about selling the vehicle. In general, I have felt the “hussle” a lot and it cheapens the Feank Leta Acura vibe. I would reconsider how you handle approaching your customers.
Karen C.
4 out of 5
5/3/2025
The team listened to my concerns about noise from the car.The mechanic rode with me and determined the noise was coming from the tires due to the recent tire rotation. I was assured the car was ok and safe to drive around town and during planned summer trips.
Austin B.
1 out of 5
5/3/2025
Brought vehicle in the day after purchasing for squeak when turing engine over. They replaced belts but squeak was not resolved. The replaced ball joints due to sound when turning but didn't put all the caliper mounting bolts back in resulting in substandard breaks for the drive home
William K.
5 out of 5
5/3/2025
Thank you, for the excellent service!
Terri B.
5 out of 5
5/3/2025
Aaron was very friendly, efficient,and thorough.
Elizabeth P.
2 out of 5
5/3/2025
Horrible customer service. Shouldn’t sell cars you can not repair.
Paulette M.
5 out of 5
5/2/2025
Aaron is a fantastic Service Advisor who communicates well. He put all of my concerns to rest and took care of me with great customer service. I also recognize technician Tony who performed the repairs.
Christopher D.
4 out of 5
5/2/2025
Julia was very communicative. Very friendly and had a great attitude! She is an outstanding representative of the brand and the dealership.
James B.
5 out of 5
5/2/2025
Yay!!
Maty F.
1 out of 5
5/1/2025
The car is supposed to get the SAE 5W20. It’s even written on the oil tank cup. Looking at the receipt I was surprised to see that the oil used is AC0W20. We wanted to discuss the issue with Julia Sutton. Called 3 times. We’ve been told that she will call us back, but never did. We are afraid that a different oil being used will damage the engine.
Albert H.
5 out of 5
5/1/2025
Wonderful experience and super nice people working at your facility
Kathleen S.
2 out of 5
5/1/2025
I bought Nissan 2022 Kicks at Frank Leta Tesson Ferry August 2024. Husband noticed a leak on garage floor. Found out the car was not properly maintained…AKA….oil changes. Was told I would need a new engine. Agreed for an engine flush because “Nissan engines are top notch.” A couple weeks later my husband notices another leak. Frank Leta told me it was transmission. Everyone was very nice with loner cars, everything was under warranty…etc. I was thinking a certified Frank Leta Used car would have been properly inspected before resale. I was wrong!
David C.
5 out of 5
5/1/2025
Everything went well, and I was in and out quickly.
Bradley J.
4 out of 5
5/1/2025
Great service. 10/10
John S.
2 out of 5
5/1/2025
I think you guys should have an automated system that notifies people when the work is done and facilitates communication.
Nichole T.
2 out of 5
5/1/2025
Same issue no good communication what so ever
Greg M.
5 out of 5
5/1/2025
Aaron did an excellent job problem solving and getting vehicle back in a timely manner.

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