Wow! What a difference from the dealership I had been using for service. So much better at Leta! Michael was great. Informative without pressure. Pricing was upfront and clear without any stupid service charges. I’ll be back with our other Honda.
Was told by Tyler face-to-face that my car every time I bring it in is a quarter and a half low every thousand miles. I have had nonstop issues since bringing my vehicle in and having oil changes done in leaving with no oil in my car multiple times I am now facing a decision that I have potential motor failure with metal shavings in the motor and no solution. Besides, my car is perfectly A-OK to drive I purchased the service package on two other vehicles
I ask that my doors unlock when either front door is unlocked. It didn’t get written down.
She was very polite and I was happy with her service. I came without an appointment and she happily took my car and was able to do an oil change.
What I was disappointed in was that the service technician, the dealership or Honda recommended over$2,900 worth of work to be done on a vehicle that was not having any issues and only has 44,000 miles.
Excellent tracking of necessary repairs for my old car. Kind help at the dealership.
Dashuna has waited on me before, when I owned my RDX. Excellent. Courteous and thorough. I particularly like how quick the service was completed, she told me of the new procedures etc. and there is nothing better to get in and out quickly.
Randy is the best. Takes great care of the customer.
Ms young has been the best service advisor I have dealt with at Leta .
She is knowledgeable, efficient and nice to work with .
Friendly enthusiastic beautiful smile
Dashuna was great! Everyone in the Service team were extremely friendly.
Kevin was excellent to work with provide me with clear and concise information and status about the vehicle. Frank Leta dealership provide me with a comprehensive report on the vehicle going above and beyond a standard oil change. I would definitely recommend Kevin and the dealership to my family and friends.
Tim was great. He was very knowledgeable and helpful. He answered all of my questions.
Your service techs identified a leak that needed to be repaired when I was in for an oil change. I had purchased the most expensive most comprehensive warranty pack you offered and was informed that this repair that was needed, as identified by your mechanics, was not bad enough to be repaired and therefore the warranty wouldn’t cover it. Additionally, after picking up my car without the repairs being done I was told that the manager wished to talk to me about the situation. I said great please have him (Hank) call me ANYTIME! Still waiting for that call. Leta scam warranty scam.
As always. Helped us out with a large ordeal this time around and all was resolved. Perfect
My vehicle had an appointment yesterday for a non working air conditioner...in less than 24 hours, the problem was identified..parts ordered and my air conditioner was fixed!! Stevie took charge, kept me updated, and I and my vehicle received another A++ appointment!! Excellent service!!
Randy is great, I always like dealing with him
Randy was very professional and chill. I’ll request him as my service advisor in the future. I also really appreciate getting a loaner vehicle even if it’s just for a few hours, please keep that going.
Went in to get my sunroof closed really fast and it ended up taking 4 hours to get told I have to spend 1,500 dollars to just close it. Part takes a day longer to arrive, then when I leave work again to pick up my car the sun roof doesn’t open. I am so mad it’s unbelievable.
Randy was fine and the express was great, but the price quoted for 100k mile recommendations were astounding. 7k for a 2017 ridgeline running great is way over the top. I’d prefer the technician examine the items for wear tear etc before submitting a blanket quote for items that most are not included in the service manual.
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