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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4577 reviews 63%
4 star 1643 reviews 23%
3 star 196 reviews 3%
2 star 408 reviews 6%
1 star 434 reviews 6%
Review Us
Charles H.
5 out of 5
5/24/2026
Always great
Sarah R.
1 out of 5
5/24/2026
Madison Leta received my comments separately.
Sheri B.
5 out of 5
5/24/2026
Tyler was great. Always satisfied when he's my service advisor.
Robert M.
5 out of 5
5/23/2026
Great service as always.
Siva N.
5 out of 5
5/23/2026
He was prompt and good at communicating. Thank you Michael
Ann B.
5 out of 5
5/23/2026
Tyler is always courteous, knowledgeable and professional. He is a great asset to your organization.
Susan C.
5 out of 5
5/23/2026
Tyler provides excellent service
Manny And.
2 out of 5
5/23/2026
My first introduction with Daniella left me a bit overwhelmed. Her presence was frenetic. I felt pressured to make quick decisions and it seemed like I was being scammed into purchasing more services than what I had been anticipating. I was told I would be done in an hour and a half. Two and a half hours later I was told it would be at least another hour. I was offered a loaner but by that point I had already missed one appointment and was late for a second one. When I left Daniella said she would text me when it was completed. 4 and a half hours later I contacted the service department to find out she was gone for the day. Someone eventually found my paperwork and called to let me know it was ready. Two cars and ten years of dealing with Leta service department I'm not sure we will return.
Michael W.
4 out of 5
5/23/2026
I was pleased with Tyler’s knowledge and explaining in more detail. I was also very that when I dropped the car off on Thursday night and asked for car to be ready on Friday morning by 11, the car was ready at 10:55
Justin W.
5 out of 5
5/23/2026
Tyler and the Frank Leta Honda team delivered the utmost professional and appreciated assistance as always.
Cindy S.
5 out of 5
5/23/2026
Today was my 2nd visit and the treatment received was once again exceptional. Thank you and Tyler very much.
Mike T.
4 out of 5
5/23/2026
When I called the service dept,someone told me the first rear differential service for my 2026 Passport wasn't due until 30,000 miles. I decided to do it now with 16,000 miles. When I came in, Belle said that yes the initial break-in fluid should be changed at 15,000. Glad I did, it was dirty. Good on Belle. Bad on whoever told me wrong on the phone. BTW, the owners manual does not address this service schedule clearly.
Justin R.
2 out of 5
5/22/2026
I don’t appreciate having to remember bringing my coupon mailer to save $20 on the oil change when you should’ve just allowed that deal as I bought the car from you all and you know what you sent and when.
Michael S.
5 out of 5
5/22/2026
Tyler took care of my appointment, expedited the repair, and arranged for a loaner car. The process was seamless. He’s an asset to Frank Leta and an important reason why I trust Frank Leta with my vehicle.
Ryan And.
5 out of 5
5/22/2026
Everyone is always so kind and helpful! Zach with the service department and Tyler were very knowledgeable and willing to help with anything!
Michelle S.
5 out of 5
5/22/2026
Professional, friendly and so accommodating to the fact I had a 2 1/2 hour drive home. He’s fantastic!! No doubt if I ever need anything else done, I’m contacting him!
Tim G.
5 out of 5
5/22/2026
Danielle was awesome! She was professional and kept good communication with me throughout the process. I'm thankful for your team's honest, good quality work. I won't hesitate to use your services again. Nice work!
Richard S.
5 out of 5
5/22/2026
Great first visit - very efficient and fast.
Bailey C.
5 out of 5
5/22/2026
Tyler is the absolute best to work with
Terra S.
1 out of 5
5/22/2026
Part of my door handle was broken off while it was there - which isn’t a huge deal- but no one said anything. And when I came back in to ask about it she just said ‘oh yeah, it’s in the cup holder’. It was not like that when I dropped it off so a simple “sorry about that” would have gone a long way.

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