Brent is very respectful and has a good customer service, he makes people feel good and he doesn't rush his service. He smiles from the beginning till the end!
Very pleased with service and time efficiency
Brad explained the problems very well. Courteous and efficient.
Andrew was wonderful, I was in and out in less than 3 hours
Service Dept and Brad exceeded my expectations. It was a very good experience.
Customers service was fantastic
Everyone was patient and friendly. Clear explanations of the extra work that needed to be done. Didn’t feel pressured. Happy with the whole experience.
Brent was amazing and helped me with everything I needed!
He was very accommodating and helpful with us needing to change our appointment time and getting us a loaner car!
I am always happy with the service I get at Acura. It’s why I keep buying Acuras. Everyone is polite and kind. They even finished my car early. I would like to mention that Justin from sales took time to help me figure out some technology questions I had. He was so knowledgeable and never made me feel like he was in a hurry or bothered to do it. Great team!
Brent was great! Got me out in time for my next appointment! Everyone at Springfield Acura is always so kind and professional!
My oil life was not changed to 0. The settings were exactly what it was when we took it in. We had to You Tube it so we could set it to 100%. That
Was the first time that had happened.
Everything was well done and Brent did an excellent job.
The technician reported that all three components of the low beam system needed to be replaced. In fact, the bulb itself was fine.I was told that he checked the components against the passenger side. If that was so the bulb in question should have worked. What I wasn't told was that the housing for the light assembly contained water,which was the cause the failure. I watched the technician that eventually repaired my vehicle pour at least a cup of water out of the light module. How could your technician miss this? I have previously been satisfied with the service I have received but I have to say that this time left me scratching my head.
I already shared my disappointment with Derek about how the authorization for inspection was handled. I will not be back even though I am in the market for a new car and wanted to replace my MDX with another Acura. What began as excitement that there was a reasonably close alternative to our local dealer turned into disappointment over the handling of today’s recall service.
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