Frank Leta Mitsubishi Auto Repair Service

They didn't reset my oil light

This was a simple oil change…. The next morning I smelled oil in my garage and there was a small oil stain - same thing at work. Put cardboard under the car overnight and sure enough, the car is leaking oil. Nearly 2 hours of drive time that day with traffic and another 1.5 hours of driving today to have them look at this. Screams incompetence to me.

He was very helpful and friendly

I scheduled a service appointment by phone and clearly informed the dealership that I would be doing a night drop. At no point during scheduling was I informed of any diagnostic fee. On the day of the appointment, I spoke directly with the service advisor at approximately 10:00 AM. Again, no diagnostic fee was disclosed, nor was I asked to authorize any diagnostic charges. I was told I would receive an update within about an hour. I did not receive any communication. I called multiple times throughout the day, was unable to reach anyone in the service department, and left a message requesting a callback that was never returned. At approximately 4:30 PM, I was finally able to reach someone. I was told that one hour of diagnostic work had been performed, that they were unable to determine the issue, and that I was being charged $206. I was also told that additional diagnostic time would cost another $206 per hour. I explicitly declined further work and questioned why I had not been informed of the diagnostic fee or asked to authorize it. I was told that someone “should have told me,” confirming that proper disclosure did not occur.

Very professional customer service Also want yo give excellent customer service to technical service rep, Charlie!

I was able to get everything done in one day.

I trust this dealership. They never try to get me to have something done that doesn't need to be done. They are always courteous, they listen, and they are quick and efficient.

Liam the goat

What a breath of fresh air! Sam has such an upbeat personality and always has a smile on her face. I could tell she was new because she had to clarify a few things with her team mate, but instead of it frustrating her, she was so happy to have her ticket for me accurate. She is a positive asset to your dealership.

Carbon specs correctly

I was mislead when I brought my car into the shop thay should have checked my breaks the first time they checked everything else and they lied to my wife.

Everything was great

Mr.Liam was very helpful and gave me feedback on my car. I thank him for the services.

tThe young lady that assisted me was very nice and professional. She did explain that she was a new employee and thanked me for my patience while she figured things out. I really really appreciate that she told me she was new and I was very patience ( usually not) . But her professionalism enable me to be more understanding. She appeared very knowledgeable and welcoming. Frank Leta hired a winner

Fantastic and extremely good service and friendly attitude and welcoming environment

As usual, Emilio wad super nice and knowledgeable.

You should not charge 200 dollars just to look at a car especially to a returning customer but other than that everything was good

Liam was courteous. The problem was that the car wasn’t fixed and now I have to rent a car. Having a courteous rep better to have someone who can fix a car

Thank you!

The service itself was Great. Very friendly. It just took too long to get my car back.