Excellent service, very courteous and the complimentary coffee, fresh baked cookies and bottled water were a bonus. Thank you!
Everything was friendly & really fast! Thank you!!
My appointment was at 7:15am. First time that I have ever scheduled one that early since I’m not a morning person:). However, I have to say Lillie’s bubbling personality won me over immediately. She even pointed out the sunrise view in the showroom. Which was beautiful! I appreciate her warmth, energy and for pointing out the beauty in a sunrise that I tend to forget to notice in the morning as I’m hustling and bustling out the door heading to work. As far my maintenance repairs, the work is excellent as alway! Shoutout to your service technicians too!
Well first thing it took almost 2 hours to rotate my tires and change the oil. After it was finished they had misplaced my keys and no one knew where they were. I went to check and see if they left them in the truck and it was locked. So I came back in and they were trying to find them. I went back outside, thinking maybe the mechanic may have bump the driver side lock by accident so I went to the passenger side. Good thing I did because I found a lug nut laying on the ground about two feet from the passenger side front wheel and noticed I was missing one on my vehicle. So I went back in and they said we found your keys, they had giving them to another customer. I told them they had another issue and showed them the lug nut that was laying on the ground. Had I not checked my vehicle who knows what wound have happed, this could have been very dangerous! And it still cost me $153 dollars and I had to wait another 25 min for them to make the repair and check everything again. I’ve always had good service here, I’ve bought 3 different vehicle from South and been please with choosing south. But this was a very critical safety issue that your shop needs to be aware of so this doesn’t happen to someone else. Thank You for allowing me to address my concerns!!
It would be nice to know ahead of time when appointments will take more than 2 hours. I had to find a way to have my daughter picked up from school. Other than that we like your service. Thanks.
I had an unexpected issue with my Rav4. Trevor got it taken care of quickly, arranged for a loaner car. I got my car back the next morning. Much appreciated!
Very friendly and helpful staff always great service
Lillie was great to work with, I can tell she has a wealth of knowledge in the service department.
Ethan and Joe did a great job of servicing my vehicle. I will always have my maintenance work done at Toyota South.
Great service but prices are too high.I paid around $100 for a tire rotation and balancing service. Those same services are available for less than half that price at other non-dealership shops.
The last two of the three times O received service there I experienced delays due to miscommunications it is not like the good old days
Everyone was very nice and helpful.
From pulling into the service garage, to check in, getting a ride to our doctor’s office, ride back, and checkout, there was outstanding customer service, hospitality, and excellent workmanship.
Very good job. Thank you!
Very professional and friendly staff. One of the best experiences I’ve ever had at a service appointment.
Always nice and helpful. Plus explains what service is being done to Highlander.
Everything is fine with service. Only wish that you could make oil changes more affordable. I can change my oil in my car three times myself and have it be cheaper than what they’re charging. Used to be more reasonable prices on oil changes. Would love to go back to that. As far as service again, always good service when I come there.
Service was efficient and pricing was fair.
Appreciate your quality and kindness.
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