I liked the video walk through of my vehicle. I also really appreciated the honesty of the technician. It was apparent to me that the inspection was thorough and he called out some issues, but then the he indicated that they weren’t bad enough to do anything about just yet. I wasn’t expecting that. I figured, the goal would be to upsell me at every opportunity, as happens at almost every repair and service facility. And let me tell you that gets very tiresome for the customers. It’s like a real life equivalent to popup adds on websites. You just get used to clicking “X” without even paying any attention to them. It was refreshing to just be told truths. I hope that this is your metrology at this dealerships. Because if it is, it will make it easier to trust what you say when you do find something wrong. I hope that all makes sense.
Service was excellent ! Thank you !!!
Great job with servicing my 2016 Toyota Camry. Everyone was great!
Ricky was amazing, explained everything, was pleasant to deal with.
Amber was great and gave me information on a spray that I could buy to keep the rodents out of the engine. Do not know why this information was not suggested when I had my car in earlier this spring with rodent damage.
My driver who drove me home and back was great. I don’t remember her name. Very courteous and polite.
Great communication! Very friendly staff.
Great customer service. Thank you!
Easy in and out quickly performed and done with a smile
Very speedy service. Very helpful and courteous..
Everyone is customer friendly. Heart City is a great company to work with.
Ricky was very knowledgeable and helpful.
Amber was fantasitc!!! I was driving cross country and she squeezed me in as I was hopeing I wouldn't break down on the interstate going by Elkhart. Instead of having to stay over night in town Amber got my Sienna diagnosed and patched up in 3 hours. I was able to make it on time to NH and see my family. Thanks Amber
Friendly and excellent service.
Fast friendly, knowledgeable.
An oil change and tire rotation shouldn't take 1.5hrs even after I haa scheduled appt.
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