Trevor did an excellent job in conveying the staus of my vehicle, repairs needed, and associated cost! Very professional! Great communication skills!
seems like a nice and friendly gal
This was the 2nd time that my air filter box was not bolted down. If we are not doing this right what else are we not doing right? The first time I let it go as an honest mistake but a 2nd time is just being a bad mechanic and going to fast to get stuff out the door.
I was told directly that I would have to approve any charges before they would be applied. I declined all of the work advised due to finding various, much cheaper options. When I came to pick up the car after having no work done to it, I was hit with a $215 bill and then notified by the sweet lady at the desk that there was a recall issued on the car that was not performed. This is unacceptable.
Thanks, appreciate your services!
Courteous, prompt and professional
Work finished early. Amber did a great job
My only complaint is that the gentleman who checked me in told me 25 minutes but it took almost an hour and a half. It was a good thing I was in a hurry.
Everyone at the dealership was very helpful and had me come right over to repair a tire with a screw in it. Really appreciated the immediate service!
I responded to the questionnaire… But I think the connection was lost. My service today was pretty good, Trevor was kind and pleasant. The gentleman that took my payment was courteous. I was displeased with the service person that changed the cabin filter. I discovered greasy hand/footprints on my light colored interior. (glove box, the step plate inside the passenger door, and armrest.
Everyone was super nice. !
No issues. You guys are great.
Your service dept is always fantastic
The time it took was minimal, the service people I had contact with were polite and appeared knowledgeable. I recommend Heart City to my associates frequently.
Amber was a great service representative
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