She is very professional and informative.
I was greeted promptly by Amber , she reviewed the plan and gave me en estimated timeframe for the work. She is friendly and welcoming and wants to make sure your questions are answered and that you are satisfied. She makes it so easy which is why I drive from South Bend to Elkhart to have my car serviced.
Looking forward to being contacted
Typically, a customer receives an estimate that he has to approve before moving to complete a project. I was never given that as when I dropped the car off I wanted to see what the cost would be to see if it would be worth it to fix it. The car is a 2010 and is on the last legs and I would have liked to have known ahead of time what the costs I would incur. I could have probably taken the car to Best Buy to get the items disconnected for no charge.
A 5 star+ experience. Mr. Vargo is an excellent representative of your organization, and as such he should be in line for an increase in compensation.
So far my experience has been nothing but completely positive with heart city toyota!
Found and fixed the problem right away.
Always great customer service and communication.
Fast, friendly and convenient, thank you Trevor!
Very pleased with how quick service was for my vehicle and how well I was treated as a customer. Thank you and we will be back!
It was a pleasure having Amber communicate the service being done on my Corolla at Heart City Toyota. She understands the importance of keeping the customer informed on the progress and needs of Toyota vehicles. Her customer service goes above and beyond making for a great service experience. She is top notch and I look forward to working with her on the future needs of my vehicle. She is definitely a huge asset to the Heart City Toyota team! Sincerely,Linda P
Ricky is an excellent representative for Heart City Toyota. He did more than just listen to my concerns when I mentioned that my sun visor was “loose”, he immediately checked it and tightened it up. And then proceeded to get my vehicle in for its normal maintenance service. He kept me posted on my vehicles progress and had me quickly back on the road. Good job!
I don’t know who Ricky is, cause I dealt with Roy and Bernie. Overall, I’m impressed so far with Heart City and how I’ve been treated. I’ve mostly dealt with Roy. Had to bring my Sequoia in for factory paint issues peeling. It was approved by Toyota to be repainted, and unfortunately the left side did not match when it was done. Currently trying to work with Roy and the management at Heart City for a fair/equitable deal to get it resolved.
Will give good review after service Jacob helped me get settings back.
Bernie was great, very efficient.
Every time I come there I'm completely taken care of and I love the service everybody is very friendly and I've already called in in told my story about Toyota I will never buy from another company again because you guys treat me so Good. If you have any questions about the phone call that I made please contact me anytime.
Excellent customer service.thanks
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