Service is always thorough and quick
When I went to pick up my car after taking it back four times I was trying to have a couple of questions answered. I was informed by Sara that I didn't needto be aggressive. She then ran over to another service advisor and said she couldn't help me. I spoke for less than a minute to the service advisor before speaking to the parts manager. She acted liked she really cared about the issues I was having. My main concern was the way I was treated not the service with my car.i am aware that my car is Oldham is why I took it to have it fixed at the dealership. I figured that if anyone could fix it. Again thank you to the parts manager for listening to my concerns.
I was checked in by Sara, and invited to relax in the lounge. It didn’t take long for the job to be completed.
I appreciate the kindness she showed which made my morning.
I have been doing business with Sunshine Toyota for years and have always had positive experiences!
Always like bringing them to Sunshine..!!!!
I don’t understand the $75 charge today when the issue was already diagnosed during the oil change on 10/7. Please call me at ****-****-xxxx
I had a routine oil change and was accommodated getting my surprise breaks worked on also. In by 9 out by 4pm! That’s a good thing! Sara was polite and cordial in all of our interaction be it phone or in person!
All of the staff have always been so good to work with. That's why I drive from Lansing to Sunshine toyota for service on my car. Thank you!
Sara was very friendly and made the experience super easy. I was able to work in the lobby while I waited and get a snack. Great service!
Courtney, is always a pleasure to work with.
Sara is a magnetic force of nature and fantastic service specialist.
Dirty and oily footprints on my driver foot pad at oil change.
I love the space inside to wait! Thank you - I was able to get some good work done at one of the tables, and completely enjoyed the Diet Coke accompaniment!
Sara is friendly and super helpful. I love when I get to work with her. Super customer service.
Sara has the best customer service. It is always a pleasure working with her.
I had been promised a loaner but none was available. They said I'd have to reschedule as someone was driving away with my vehicle. Once I got my car back and left the dealership to keep my appointed schedule someone calls & says they now have a vehicle. I run a business & would never handle any customer in this manner. No respect to the value of my time was given. One customer lost.
While your service person was very courteous, this is the second time I have been to sunshine Toyota where I purchased my vehicle and had to wait two hours for an oil change. I think that’s ridiculous. I had an appointment each time and I still waited two hours ! I will be taking my car elsewhere first service my car else.
Thank you, also I liked how I received a inspection sheet.
The service was great. Thank you.
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