Very Happy with the professionalism of your staff.
Michelle went above and beyond. I came in on the wrong day. My appointment was for tomorrow, but she graciously let me stay as I drive from the west edge of Kalamazoo. They were busy and she told me I would have to wait. It was done very quickly. I’m extremely grateful. Thank you Michelle ????
Michelle was awesome today!!!! The Service Department was buzzing and she did a great job with multi tasking and fantastic customer service. I was very impressed. I left very satisfied . Thank you Michelle. Great job.????????
The waiting room/lounge was really cold. The bathroom was clean and smelled good. I thank you for all the nice items for us the customers get to enjoy while we are waiting.
This is the fifth car we have bought from Sunshine. I think that says it all.
Took too long. Was bait and switched by michele so no not satisfied
You are totally fantastic with your service & amazingly thorough. Thank you.
I am not planning to sell
Sara's knowledge, politeness, and professionalism,- helped steer me to successful results with my Toyota repairs!
Thank Justin Strunk for bring such a nice guy!
Great service associates. Sunshine always seems to know what’s going on and I don’t get lost (or my keys) in the shuffle like some other dealerships I know.
10/30/25 appointment was charged for rotating bad tires. Was not informed about needing alignment. Was not informed about recall.
11/6/25 appointment for alignment Courtney gave me credit from the tire rotation towards the alignment
This was our first maintenance appointment after trading our black RX350 Lexus. Love the Tundra! Thank you for getting us scheduled and for changing the truck into our name and not our daughter, Susan. She has a RAV4. As always, Sunshine delivers excellent service! We appreciate you!
I am so glad your service took my frustration in stride and was very pleasant to me . Thank you
For the most part everything was handled perfectly. I picked up my vehicle and noticed that the tire pressure was 2 to 3 lbs higher on the driverside of the vehicle than the passenger side. I called and was told to bring it back. The woman I spoke with was helpful the entire time. However when I brought it back and pulled in, a young man came up to the vehicle and I told him what was going on, he opened the door to see what the tires were supposed to be at and asked me if the light came on indicating that something was wrong. I said no. I had him get in to see what I was seeing on the tire sensors. I told him I didn't want the tires to be damaged by being over inflated. He said not to worry about it and to wait for a light to come on. He basically treated me like it was a hassle. I paid for my tires to be rotated and oil changed. I would think that someone would accurately check to make sure my tires were at the pressure they should be! To me it seemed that the passenger side were accurately inflated and the drivers side were over inflated!I realize that the pressure changes with changes in temperature, but isn't it risking problems to have one side way over inflated? That's why I go to my dealership to make sure things are accurate. Not shoddy workmanship for my time and money and my trust.
Courtney is like a ray of sunshine! Always a positive energy vibe from her. Sunshine is lucky to have her! Sorry I didn’t get her name but her co-worker who checked me out was very friendly and outgoing also!
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