Service Center

Real Reviews From Verified Customers

Sherry J.
5 out of 5
3/13/2026
Fast and was very nice. Clean bathroom and drinks while you wait.
Diane L.
5 out of 5
3/13/2026
Professional, courteous, clean and fast. Akins always meets my expectations. Many thanks folks for a great job well done. Jay Leveroni
Dean H.
4 out of 5
3/13/2026
Jonah is always a pleasure to work with. He goes above and beyond with the awesome customer service he provides and I have always had a good experience when working with Jonah. I know I'm in good hands and that's priceless. I drive over an hour and a half to get to Akins and there are dealerships that are closer to me, but the service I get at Akins is above the service I've had at the other dealerships and I'm happy to make the drive for the positive experience.
Jason M.
5 out of 5
3/13/2026
Mike was very helpful and kept me informed about the service the entire time.
Ann S.
5 out of 5
3/13/2026
Very nice
James F.
5 out of 5
3/13/2026
Fair pricing quick turnaround
Michael P.
4 out of 5
3/13/2026
I actually had an appt at 8 am for an oil change in Athens at Athens ford. Upon arrival I was not pleased with how they checked me in. After a few minutes I decided to take my vehicle and drive to Akins to get serviced. The team there has always been top notch! The one thing I would change is the service writer that covered I needed new brakes because Brandon was with another customer was unaware that there were two rebates for both of the services I received.
Aaron P.
5 out of 5
3/13/2026
Bobby was super great to work with, always timely and with all the information.
Nicholas C.
4 out of 5
3/13/2026
Wesley was great this time same as always. get me checked in quickly and checks on me numerous times throughout the entire visit. stand out service !!
Gerald W.
5 out of 5
3/13/2026
Great job
John G.
3 out of 5
3/13/2026
The only issue I have is it took 10 days to get it fixed. Need to hire more service advisors.
Richard F.
4 out of 5
3/12/2026
Christian was attentive and brought to my attention several other services my car should have.
Charles M.
4 out of 5
3/12/2026
**** explained to me all of the issues that were wrong with my vehicle, even though some of them were not covered by Warranty. He explained to me why they were not and I was OK with that explanation. I will continue to bring my truck back to Aiken Ford to have it serviced. **** did an outstanding job.
Steven Q.
3 out of 5
3/12/2026
They caught that I wanted full synthetic oil
Pedro D.
5 out of 5
3/12/2026
Extra satisfied
Greg S.
4 out of 5
3/12/2026
While the repair on my 24 F150 Lightning took longer than expected I am completely satisfied because Mike kept me well informed and I have not received the error message since it was fixed. Outstanding results and service from Mike and the technician
William B.
5 out of 5
3/12/2026
Quick and efficient service. Professional and knowledgeable people in service. Melvin was extremely courteous and helpful in taking my questions and keeping me informed. Staff totally qualified. I’ll be back!
Joyce H.
4 out of 5
3/12/2026
Great job today. Even returned my call quickly when I had additional questions about a potential future purchase.
Dale H.
2 out of 5
3/12/2026
I’m am otherwise pleased with the service. Erica and the crew are awesome to deal with. One of my hub covers on my right front wheel nearly fell off because one of the bolts weren’t tightened. The cover stayed on barely with the one bolt that was left which is amazing considering I didn’t catch it until I hit Kentucky about six hours away from home. No big deal. I’m just gonna replace the bolt.
Steve R.
5 out of 5
3/12/2026
Everything was done very professionally. Bobby did an excellent job. I was very pleased with the results.

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