Akins Ford Dodge Jeep Chrysler Auto Repair Service

Well certainly do the survey

He was great and everything was fine except for one small issue - when I got home (thank goodness it was at home), the cap for the coolant fell out onto the driveway. As the coolant wasn’t part of the work done on my car, I wondered why it’d been removed and, more so, why wasn’t it replaced properly? I texted back to his number about this issue but received no reply.

Great fast service

Matt Phillips went above and beyond to help us, especially after leaving the shop the car broke down the next day. Really everyone we dealt with at atkins was exceptional, the tow truck driver, the ladies that were answering the phones, the rental people and the detail guys.

Hi is Good / Good. Thanks. Mike.

Bobby was great. Very easy to talk to and explained everything going on with my car in an easy way to understand.

Mike is always friendly and on point. I always appreciate working with him when I bring my vehicle there.

The experience was quick. I didn’t have to wait long

Courteous, knowledgeable, and very helpful

I don’t understand why it’s called “Quick Lane” because the service was anything but quick. It took three days for them to even tell me why my truck wouldn’t start. What’s worse — and truly unacceptable — is that new liability and drivability issues suddenly appeared that my truck did not have before I brought it to Akins. The service advisor, ****, told me my vehicle was “not drivable” because of the rear rotors and sold me rear rotors and brake work. That made no sense because my truck was driving perfectly fine before it arrived at Akins. Then, after I agreed to the rear brake repairs, I was told the shaking issue was actually coming from the front rotors, which resulted in even more repairs being added. By the end of it, I was sold front and rear rotors along with front and rear brake pads, despite the fact that I had recently had my brake pads replaced at Akins just a few months earlier. Before bringing my truck in, I was not experiencing any rotor problems, shaking, or drivability issues at all. I brought my truck in because it would not start — not because of brake or rotor issues. In fact, the intake measurements for my rotors during this visit reportedly showed they were still within acceptable specifications. Yet somehow, by the time my truck was returned to me, I had spent approximately $2,500 on repairs for issues I was not having before bringing my vehicle to Akins. Instead of feeling helped, I feel like I was pressured into unnecessary repairs that were either not properly explained or may not have been needed at all. If you are going to call yourselves “Quick Lane,” then the service should be quicker, more transparent, and more honest when customers trust you with their vehicles. Also, if repairs are going to take several days, there should be loaner vehicle options available so customers are not stranded for nearly a week without transportation.

There was no waite time at all coming or leaving. A very nice and efficient organization.

Thank you

Timely communication, very friendly service. Greatly appreciated the loaner car while my car was being services. The faultyvpart was replaced at no cost to me.

The best part about the service was that it was quick and the tech was very polite and helpful. No pressure.

Brandon is great… returns calls and gives me info I needed.

Matthew was awesome, he went above and beyond!!

Please call me at ****-****-xxxx or email me at to discuss the matter. Thank you, Donnie

Erica is a great service tech, she is perfect for customer facing interaction. Her focus is insuring a positive customer experience.

The service department did everything I needed for my truck. Erica Rowe provides the best customer service when customer service is hard to come by these days.

Very sweet and informative young man