Akins Ford Dodge Jeep Chrysler Auto Repair Service

Mike is always friendly and on point. I always appreciate working with him when I bring my vehicle there.

The experience was quick. I didn’t have to wait long

Courteous, knowledgeable, and very helpful

I don’t understand why it’s called “Quick Lane” because the service was anything but quick. It took three days for them to even tell me why my truck wouldn’t start. What’s worse — and truly unacceptable — is that new liability and drivability issues suddenly appeared that my truck did not have before I brought it to Akins. The service advisor, ****, told me my vehicle was “not drivable” because of the rear rotors and sold me rear rotors and brake work. That made no sense because my truck was driving perfectly fine before it arrived at Akins. Then, after I agreed to the rear brake repairs, I was told the shaking issue was actually coming from the front rotors, which resulted in even more repairs being added. By the end of it, I was sold front and rear rotors along with front and rear brake pads, despite the fact that I had recently had my brake pads replaced at Akins just a few months earlier. Before bringing my truck in, I was not experiencing any rotor problems, shaking, or drivability issues at all. I brought my truck in because it would not start — not because of brake or rotor issues. In fact, the intake measurements for my rotors during this visit reportedly showed they were still within acceptable specifications. Yet somehow, by the time my truck was returned to me, I had spent approximately $2,500 on repairs for issues I was not having before bringing my vehicle to Akins. Instead of feeling helped, I feel like I was pressured into unnecessary repairs that were either not properly explained or may not have been needed at all. If you are going to call yourselves “Quick Lane,” then the service should be quicker, more transparent, and more honest when customers trust you with their vehicles. Also, if repairs are going to take several days, there should be loaner vehicle options available so customers are not stranded for nearly a week without transportation.

There was no waite time at all coming or leaving. A very nice and efficient organization.

Thank you

Timely communication, very friendly service. Greatly appreciated the loaner car while my car was being services. The faultyvpart was replaced at no cost to me.

The best part about the service was that it was quick and the tech was very polite and helpful. No pressure.

Brandon is great… returns calls and gives me info I needed.

Matthew was awesome, he went above and beyond!!

Please call me at ****-****-xxxx or email me at to discuss the matter. Thank you, Donnie

Erica is a great service tech, she is perfect for customer facing interaction. Her focus is insuring a positive customer experience.

The service department did everything I needed for my truck. Erica Rowe provides the best customer service when customer service is hard to come by these days.

Very sweet and informative young man

Pleasant people, good service, and respectful. Thang you

My service advisor, Mike, was extremely helpful and kept me updated on my vehicle. Very short wait time. Will definitely be back.

Bobbie is friendly and professional! Every went smooth and I am very satisfied! Thank you very much Bobby! Frank Britt

Got there early but it was not a problem.Service Attendant was very professional.Will bring my vehicle back for the next service.Thank y'all very much

I take my Challenger to be serviced and have used Akins body shop to repair my vehicle. They are always genuinely accommodating, professional, and always willing to help.

Always professional at Akins !