Service Center

Real Reviews From Verified Customers

Jerry L.
5 out of 5
6/2/2026
Melvin was amazing in his level of customer support that he provided. I will definitely be a returning customer
Jerry W.
1 out of 5
6/2/2026
You fixed the problem perfectly. Unfortunately, communication was poor. I dropped my truck off Wednesday evening for a Thursday am appointment and did not hear from you Thursday or Friday. I called Saturday morning and was told someone would call me back. I called again at 1:30 or so and was told the service department was closed for the weekend. Fussed to a sales manager and he had the service manager finally call at about 4:30. Couldn’t tell me anything but that he would call back Monday. Very unsatisfactory.
Clean Water.
5 out of 5
6/2/2026
Great service and customer service would refer and use again.
Donald B.
4 out of 5
6/2/2026
Love that Ford and Akins will pickup and return vehicles for service/repairs. This will definetly influence our next vehicle purchase
Billy A.
5 out of 5
6/2/2026
Jaylynn Nunn has done an excellent job keeping my F450 maintained to the fullest. She is an outstanding employee for Akins.
John C.
5 out of 5
6/1/2026
Great place! Great People!
Mary C.
5 out of 5
6/1/2026
Nice fellow
Ronnie C.
5 out of 5
6/1/2026
Convenient, efficient and professional. Grossly lack diversity in employees relative to clients.
Joseph K.
5 out of 5
6/1/2026
Thank you!
Patricia H.
4 out of 5
6/1/2026
We were in and out Didn’t have a long wait time.
James B.
5 out of 5
6/1/2026
Chris was very professional and did a good job
Rod W.
4 out of 5
5/31/2026
Chris was very helpful, and open about the likely “serviceability” of my 2015 Edge (350k+ miles), should I choose to proceed with various repairs. Including that a transmission replacement would be likely in the not too distant future. He did not push me toward any particular action, and fully discussed my options. I will likely talk with Akins staff about purchasing a new or used vehicle, and rely on Chris for future servicing of the vehicle.
Benjamin S.
4 out of 5
5/30/2026
Stop by Akins this morning to get my tires balanced, Don't know who did them but that's the smoothest riding truck in town thanks Akins ford an keep that person in your service area he was the best , Thanks Benjamin S
Jerry H.
5 out of 5
5/30/2026
Great customer service. Wesley was very friendly and very helpful. Awesome!
Wayne B.
2 out of 5
5/30/2026
Still upset at problem I had trying to schedule an appointment. Other than that everything was awesome. Very speedy service this morning. Most everyone was very friendly and nice. Everyone was polite
Darrick J.
1 out of 5
5/30/2026
My car is still pulling to the right ✅️ I paid $155 for what I have the same issue
Tracey C.
5 out of 5
5/30/2026
I had a wonderful experience all the way around thank you guys
Leigh S.
5 out of 5
5/30/2026
Melvin was very nice and helpful!
Benjamin T.
3 out of 5
5/29/2026
I was expecting my service to take several days but it was done in one day. That was great. I was given a rental with less than a quarter tank of gas and I put over three quarters of tank in it expecting the service to take a while. When I brought the rental back I was informed that there is no compensation for giving you extra gas. That part was disappointing considering the current gas prices.
Wayne H.
4 out of 5
5/29/2026
ALWAYS GREAT SERVICE THANKS Wayne H

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