Service Center

Real Reviews From Verified Customers

Bobbie C.
1 out of 5
6/3/2026
You will need to talk to your shop supervisor , Heath took a video of what didn't get done. As I told him I'm sure this is not what Brad has in mind as representation.
Jill S.
5 out of 5
6/3/2026
Everything went smoothly! Thanks again.
Scott S.
1 out of 5
6/3/2026
I ask for my inspection report when I checked out and I got a blank report, so I ask did they do anything? So they said they would get me the contrrect one , it took 15-20 minutes to produce it, I really think all they did was just click all the green boxes to print it to show all things are good …. Do they really do a multi point inspection? Also they didn’t put a sticker on the inside of my windshield to say when next oil change is due , they just rest my oil life to 100%. Did they really change my oil ? Also when they rotate my tires they didn’t adjust the air pressure….front tires should be 60 and rear 65… I can tell by the dashboard read out that they DID rotate because my front tires are at 65 and the rear are at 60
Wayne D.
4 out of 5
6/3/2026
I find my business is not important to akins and have only continued coming there due to my warranty. Over the last few years the quality of service and my confidence in akins has remained at an all time low. Unfortunately like so many businesses, with your company growth and increase in customer base, you have lost the personality and commitment many of us thought was worth the trip.
Vernon R.
5 out of 5
6/2/2026
Great work even better customer service
Marty W.
5 out of 5
6/2/2026
I will glaly complete the survey. Jaylynn was very professional and kept me informed on what was going on with my truck.
Paragon Electrical.
5 out of 5
6/2/2026
He was awesome!!
Angela C.
5 out of 5
6/2/2026
Melvin was fantastic and super helpful!
Rawley P.
5 out of 5
6/2/2026
He was wonderful and kind
Jerry L.
5 out of 5
6/2/2026
Melvin was amazing in his level of customer support that he provided. I will definitely be a returning customer
Jerry W.
1 out of 5
6/2/2026
You fixed the problem perfectly. Unfortunately, communication was poor. I dropped my truck off Wednesday evening for a Thursday am appointment and did not hear from you Thursday or Friday. I called Saturday morning and was told someone would call me back. I called again at 1:30 or so and was told the service department was closed for the weekend. Fussed to a sales manager and he had the service manager finally call at about 4:30. Couldn’t tell me anything but that he would call back Monday. Very unsatisfactory.
Clean Water.
5 out of 5
6/2/2026
Great service and customer service would refer and use again.
Donald B.
4 out of 5
6/2/2026
Love that Ford and Akins will pickup and return vehicles for service/repairs. This will definetly influence our next vehicle purchase
Billy A.
5 out of 5
6/2/2026
Jaylynn Nunn has done an excellent job keeping my F450 maintained to the fullest. She is an outstanding employee for Akins.
John C.
5 out of 5
6/1/2026
Great place! Great People!
Mary C.
5 out of 5
6/1/2026
Nice fellow
Ronnie C.
5 out of 5
6/1/2026
Convenient, efficient and professional. Grossly lack diversity in employees relative to clients.
Joseph K.
5 out of 5
6/1/2026
Thank you!
Patricia H.
4 out of 5
6/1/2026
We were in and out Didn’t have a long wait time.
James B.
5 out of 5
6/1/2026
Chris was very professional and did a good job

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