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Real Reviews From Verified Customers

Service Center Review Summary

5 star 197 reviews 59%
4 star 68 reviews 20%
3 star 8 reviews 2%
2 star 40 reviews 12%
1 star 21 reviews 6%
Review Us
Mike N.
5 out of 5
4/9/2023
I was very pleased with Richard Sanchez service and I will come back for additional services. Thank you.
Jennifer P.
1 out of 5
4/9/2023
Not done when he said it would
Loni S.
4 out of 5
4/9/2023
I believe exemplary employees like Richard should be acknowledged and compensated.
Not-Provided S.
4 out of 5
4/9/2023
Sad she knows more than tanhe guys do! She is great and got my car in and out for a vacuum that was off on the intake. I'm sure how it got knocked off not unless they did at my oil and bit that was not Elizabeth fault
George J.
5 out of 5
4/9/2023
Rhett did a great job of keeping me informed about the progress of the servicing of my car.
Louis S.
5 out of 5
4/9/2023
I am always satisfied with my service experience with Mr. Kellar. Norm Reeves Honda should consider themselves very fortunate to have such an asset to their organization.
Not Provided.
4 out of 5
4/9/2023
Thanks for documenting my paperwork correctly and listening
Margaret W.
3 out of 5
4/9/2023
I already got a trade in appraisal yesterday.
Kevin L.
3 out of 5
4/9/2023
Me dijeron que mi carro tenía dañado el sello y la bandeja del aceite y me fui a hacerlo reparar al dealer que lo compre y me dijeron que no tenía daño y que por seguridad le cambiaron el sello pero nos mienten para pagar en cosas innecesarias. De lo peor la mala experiencia que me llevo de ustedes
Robert B.
4 out of 5
4/9/2023
Ok will do!!!
Cristina G.
2 out of 5
4/9/2023
I asked for my car not to be run through the car wash on the online appointment request comment box and verbally to the person who I greeted at the service dept but the car was still washed and nothing was said. This has happened every single time. Does no one read instructions?
Dana F.
5 out of 5
4/9/2023
The lady that was helping me was very friendly and polite. Thank you
Jaimie H.
5 out of 5
4/9/2023
Great service, professional and experienced team. Thank you so much for turning our emergency into a breeze.
Peggy N.
4 out of 5
4/8/2023
I am visiting from Arkansas and your dealership is very convenient to my sister's house. I will definitely use your dealership again if I ever need assistance while I am in Texas. Nathaniel was a pleasure to work with.
Elizabeth L.
2 out of 5
4/8/2023
It just took a VERY long time to get the service done and to get my vehicle once the service was complete.
Roy H.
5 out of 5
4/8/2023
Michael was very helpful and explained all the steps on getting my vehicle repaired
Yesenia G.
4 out of 5
4/8/2023
He was very kind friendly and efficient.
Peter K.
5 out of 5
4/8/2023
Excellent experience
Pamela K.
3 out of 5
4/8/2023
I think there is something wrong with your billing system. I serviced my car yesterday under extended plan. Today I received a notice my car was ready and a bill. Picked up car yesterday and covered under warranty.
Daniel N.
4 out of 5
4/8/2023
Michael kept us informed of the issues and progress of the fixes.

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