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Real Reviews From Verified Customers

Service Center Review Summary

5 star 197 reviews 59%
4 star 68 reviews 20%
3 star 8 reviews 2%
2 star 40 reviews 12%
1 star 21 reviews 6%
Review Us
Roger H.
4 out of 5
4/24/2023
Sounds grt can't say enough good things about richard
Ron J.
5 out of 5
4/18/2023
Elizabeth was once again outstanding
Kevin T.
4 out of 5
4/16/2023
Never got the survey but I keep getting text
Pamela R.
5 out of 5
4/14/2023
Friendly and professional, explains everything well, and it’s a pleasure to work with.
Clifford W.
5 out of 5
4/13/2023
Excellent job with no worries about my vehicle not being taken care of. Tahinis again Michael.
Brittany L.
5 out of 5
4/12/2023
Rhett made my wait during my appointment smooth. Very nice, polite, and helpful.
Chetna R.
5 out of 5
4/11/2023
Great customer service by Richard!
Paula H.
2 out of 5
4/11/2023
Would like to speak to the service manager
Marie J.
4 out of 5
4/11/2023
DeVante did an outstanding job keeping me informed. I was very pleased with the service. I drive all the way there from Lewisville and there is a dealership 10 minutes from my home.
Viorel M.
5 out of 5
4/11/2023
Good service.
Larry C.
4 out of 5
4/11/2023
Thanks. Happy to respond when it arrives.
Linda T.
2 out of 5
4/11/2023
Nathaniel was very good. It was the texting of the findings that I take issue with. The person who devised that should be FIRED! THERE WAS 1 LIE SUPPOSEDLY MADE BY ME. I need to speak with a supervisor who is allowing that particular texting with the customer in the false name of good service. For shame on this dealership.
Robert Z.
5 out of 5
4/11/2023
Ms French was prompt and courteous when I arrived. She took the request, gave me what turned out to be a very accurate work time. Mechanics found a problem. Ms French arranged a convenient appointment for work as well as a loaner car. Your company performed on a very high level of service and customer satisfaction.
Paul C.
2 out of 5
4/11/2023
Mr Lindey does not know how to interact with a customer. The oil change was at no charge ( you sent me the coupon) but he was rude & distant. Never been treated so shamefully at Huggins. Why do all your service advisors seem so unhappy? Mike Lindey needs to do a job that does not require he interacts with the public.
Tabatha H.
2 out of 5
4/11/2023
We had appt at 10:30 am. Saturday Dropped car off early for recall engine update which I was informed on recall takes 15 minutes. At 4:55 we picked up our car with nothing done to it because we were due to travel home. Still getting messages asking if they did a good job. They did not do the job.
Leilani C.
5 out of 5
4/9/2023
job well done
Raza S.
5 out of 5
4/9/2023
Thanks for the job done for me today though I was there at quite later half of the day even though they entertain me with smiling face, and all the work was done in a gentle time . Thanks for all and I really appreciate the workmanship and professionalism, heads up for you.
Anna L.
5 out of 5
4/9/2023
As always, Elizabeth French comes through with top-notch customer service. Her professionalism and attention to detail can’t be beat! She is much appreciated! Thank you, Norm Reeves Honda, for having such a kind and friendly Service Advisor on your team that cares and takes time to pin point what service on my Honda Civic is necessary and to explain everything clearly regarding recommendations for future service.
Paulita S.
4 out of 5
4/9/2023
She is awesome!
Philip B.
5 out of 5
4/9/2023
Tim’s customer service is outstanding. I appreciate all that he does.

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