Lake Charles Toyota Auto Repair Service

Everything was amazing Taylor was a huge help with both vehicles

He just lied about when the vehicle was ready. He said he had it ready Saturday and I just didn’t come pick it up. I guess he thought I just wanted to keep the rental. He not very professional or honest. If it was suppose to be ready for Saturday and it wasn’t then it just wasn’t . A bold face lie is not good for your business at all. Then when working with family and they try to cover and lie for you that’s even worse.

Lack of verbal communication fromm staff.

Andrea was so very polite and personable. I can truly say job well done.

I am Very Excited & Happy w/my purchase with Toyota I will be referring everyone to you guys!

Matt Hicks always goes above and beyond to make his customers happy. Very pleased with my service visit

The people working there are great

As always yall were so nice and transparent. The only thing was that I arrived a little before 10 am and didn’t leave until after 2 pm. I had an appointment at 10 am. Recall diagnostics were performed, but I was not aware as to how long it would take and would have liked a heads up so I could have arranged for transportation plans.

Gavan was not communicative. I heard no updates on day 1 of my vehicle and called asking for a call back. I received a text message saying I would hear back first thing the next morning. I did not. I had to call at 11 am to get any information.

Awesome service

Service took 3 1/2 hours to do scheduled maintenance and a software update. When I got home, they didn’t reset the maintenance after that long time period. I thought that was a ridiculous amount of time to wait.

My side trim has some places where glue or adhesive is missing.

Very friendly and nice

I came in for two reasons. The first reason was to have my TSS sensor recalibrated. The second reason was because the alignment that I had performed in a previous visit wasn’t done correctly and they had to fix it. I rented a car so that they would have enough time to perform all these repairs one of which I’m not responsible for. They were able to fix the alignment but not the TSS sensor. This was disappointing because I had a 930 appointment and there should’ve been plenty of time to take care of everything. I was about to get charged another day of car rental before I refused and demanded my truck back. So I had to pay Toyota a rental car fee and the only service that was completed on my truck was the re-alignment which should’ve been taken care of the first time. My complaints are too fold, I never should’ve been charged for the rental car and both of these items should’ve been taken care of in one day considering I had an appointment so early.

Good job!

Very helpful, informative and professional!

Professional , knowledgeable , friendly

Everything went smoothly.

Angeka was awesome. Made me feel comfortable.

Timely and professional. Thanks.