Lake Charles Toyota Auto Repair Service

Just took longer than usual

All was good except having to wait so long. Brandt was great. Very friendly and helpful.

No comments

Great experience.

Went in for a tire rotation and oil change. When leaving after service I was stopped by Toyota employee because she noticed a lug nut fell off when I was driving away. Tech was notified and tightened the lug nuts on the passenger side front tire. All lug nuts were loose. When I got on I-210 and reached 50 mph, a major vibration was observed. I returned to dealership and they gave me a loner for overnight so they could make sure the wheel was installed correctly. Went the next day to get my vehicle. Later that evening I noticed my vehicle was leaking oil in my driveway. I contacted the dealer again about oil leak. They sent a mobile team out to my residence to investigate. They discovered that the oil drain plug was loose which caused the oil leak. Also, I have an oil stain on concrete from oil leak????. Definitely need improvements to the service center. Not sure what would have happened if I wasn’t stopped before I got on the interstate with the front tire in that condition. Please address. Thanks, Chris Gustin

Excellent service.

I wish there was more visibility on the service charges during the planning process. I was surprised by having to pay the sales tax on the parts after the part was paid and during the service visit. Also the service surcharge applied to the parts after cost including the sales tax. These changed the cost from 28$ to 75$ and the associate had difficulty explaining the changes. He even misstated how the 5% surcharge was applied which caused more confusion. A reasonable estimate of the cost when the service was scheduled would have lessened the confusion. I went from expecting 30$ bill and it was 300% higher which triggers questions in my mind and the associates, there were 3, could not make a clear concise explanation. I managed maintenance with a very large budget, millions. A final bill 3 times higher than the estimate always triggers questions.

Fast friendly professional service always

Nick and John are always so helpful and get me taken care of promptly! Thank you so much!

Awesome and honest dude!! Great job with customer service

Mr. Hebert was very kind, respectful and courteous.

Very friendly and helpful! She made it very quickly and simple! Very much appreciated her help!

Requested service was done in a timely manner and the people I dealt with were polite and helpful!

Very helpful

Very difficult repair but Michael did excellent job of getting to roof issue

Clay is a great person helped all he could

Very satisfied with the setvice and the friendy staff

No need for contact. I love Toyota. Lots of great things going on there. Was just slightly disappointed in the turn over time to receive my vehicle. Appointment was at 9, I arrived at 8:50, left around 11:30.

I wouldn’t bring my car anywhere else completely satisfied

Yes