Very helpful and acted in a timely manner
The service advisor was very knowledgeable and courteous. My vehicle was in and out of service in a timely manner.
Please consider providing shuttle service. My 4Runner had to be towed & it created a tremendous hardship. I had to get a taxi, wait, etc.
Michael Guillory was very nice as well as all the employees I met at Lake Charles Toyota.
I know I can trust Christian Tarver to get my vehicle looking good and driving the way it’s supposed to and for a reasonable price. I will always choose him for my tires and accessories everytime!
Why do you all for a survey when you don't react to a bad review?
Very quick service for not having an appointment
Christian provided exceptional customer service and Taylor has been a wonderful resource since our purchase. I will recommend this dealership to anyone and will continue to be a patron. Truly a great customer experience.
Lizzie and Ryan was awesome. My back hatch of my brand new Toyota sequoia would not come down . Ryan set everything up for the service while I was at work . Lizzie came and dropped off her personal vehicle to use while she took mine to be trouble shoot. Not only did Toyota fix my back hatch problem, Lizzie also performed the needed oil change and washed the inside and outside of my car. The customer service could not be better, but it got better. I also got a free drink and hot dog after my car was fixed. That is why I have bought three Toyota from Ryan Nugent and lake Charles Toyota! Great customer service.
Excellent friendly service
Great and friendly service. Being a widow, I trust Matt’s explanation and answers to my questions.
Very nice very fast. Greasy handprints on the outside and inside of the car. Usually it gets rinsed off. My car is by no means spotless but I didn’t think it would get dirtier? Other than that it was fine. Sorry it’s been a bad day
Very processional, knowledgable and curious combination of events that establishes events that comes close to excellence.
I can always trust my advisor at Toyota service to do a good job. He values the importance of safety and efficiency!
Brandt was a great service manager for my car! I would be very happy to have him assigned to my car again- he was very thoughtful and made sure everything was done to the highest of standards!
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