Eric is kind, professional and a valuable employee.
I was amazed by the prices of the services received. Was not prepared to spend almost $600.!!! Outrageous.
Despite construction service was prompt and thorough. Rhett was great!
Mike was thorough, professional and knowledgeable. Many thanks. Mike is an asset to Vatland Honda!
Great job and I was on my way in an hour!
Very polite and informative.
The customer service provided by Mr. Chandler was excellent.
As usual, absolutely flawless service. With the customer top of mind.
Lon and his department are a joy to work with.
Eric Chandler was so polite and helpful. We were in and out at record speed! Coffee was delicious and even though you are under construction there is a lot to be said for the cozy atmosphere...
Thank you for a job well done!
I appreciate the effort of your management team to understand my frustration of trying to receive a written quote before the final work was approved. I don’t like surprises.
Because I am leaving tomorrow morning and the work couldn’t be scheduled until tomorrow, I deferred most of the work to when I return in October. I have had nothing but great experiences in the past and will try to schedule the remainder of work in October.
I always have an outstanding experience at Vatland Honda, and a huge part of that is thanks to John and Lars! From the moment I arrive, he makes the check-in process smooth, efficient, and stress-free. He’s professional, friendly, and truly takes the time to make sure I understand everything about my service.
John goes above and beyond to ensure my car is in great hands with the Honda technician Lars, and his communication throughout the process is exceptional. It’s rare to find someone who genuinely cares about customer experience the way they do.
Bait and switch on billing
I've been driving the car for 50 years and I've never felt so uncomfortable at a car dealership before with all the upselling. I know I need some things in the future but I told my representative that I only needed an oil change today that's all I have money for and it seemed like he was trying to sell me so many things very uncomfortable I will not go back
I was told I still have a service package when booking the appointment. But then got a call this morning that I would have to pay for the service. Nobody is on the same page. Always seems like our car is the first car ever serviced at Vatland. Never a good experience.
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