Eric Chandler was efficient and explained my options on necessary repairs. In addition. He was kind and pleasant.
I have already provided this info to the Vatland employee who called me. She said she would provide the info to her manager and I have received no response so clearly he doesn’t care about me being a customer.
I was called by Vatland to schedule an appointment for service, and the appointment was made Saturday morning at 8:30 am.
The person said that I had not been in for my first service and it would be free.
I arrive before 8:30 and all the doors were closed. I am trying to figure out what is going on, and a man walking towards the building said they didn’t open until 9. I told him I was scheduled for an appointment at 8:30, and he said I could walk in with him and go to the service department. They said they didn’t open until 9 and for me to go sit in the waiting area and they would be out. At 9:10, a person came out and told me the service that was needed and that it would not be free. I asked how long it would be, and he said an hour and a half. After 2 hours waiting and hearing nothing, I walk back to the service department- now almost 3 hours I have been waiting since my scheduled appointment, and my car looks like it is ready but no one has done the paperwork so I can pay and leave. I had an appointment at 11:30 and I needed to leave.
I will not be back to Vatland. If you tell someone service will be free, that service is free, not change after you get there. That Lon Mowrey couldn’t even give a message about this after he was told about it makes me not want to go back.
Jarrod is always professional and polite and keeps me informed about the progress of my vehicle. I’m always happy with my service there.
Very professional and well organized person a a credit to Vatland Honda
Very satisfied with the service I received.
I love my Honda dealership every one is so nice and friendly
All good - good guy/good service in an acceptable amount of time
Efficient and very pleasant to deal with.
Mr. Jenkins is a true professional and representative of your company. He is a good listener and very thorough with his explanation of what was done to my vehicle.
The professionalism I received today was a blessing. I appreciate being contacted about service reminders. I made an appointment. The service department was efficient. Mr. Chandler was very professional. Thank you.
Couldn’t have been more helpful
Mike was very polite and quick with his service he explained the issues with my vehicle and we moved forward and now my vehicle is fixed and I had my car back in a matter of hours it was great!
You gave me the cost of the key fix before I came, were exactly on time with the service appointment, took exactly the amount of time that you said it would take, the place smelled good, Lon was his usual pleasant and outgoing self. Couldn’t be better. Wish our doctors were like you!
God bless! Always treated well by Mr. Stearns!
Jarrod always takes great care of us and our car!
Thank you for the amazing service.
My service was great! My advisor was personable and helped me make the best decision for taking care of my car.
Everything was great! Thank you!
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