Vatland Honda Auto Repair Service

Na

Jarrod was fine. The problem I have is with how you process payments. I could not use my debit card via Apple Watch as he said your system didn't recognize the card as a debit card and charged a processing fee. I don't carry the physical card for security purposes. Other vendors accept the debit via Apple Watch with no issue. The choices offered were to process the transaction as a credit card and pay the 3% fee or to go home and return with the physical card and process the payment. I paid the fee of about $3.00 and left with a bad taste in my mouth regarding this systemic failure. Jarrod knew that this was a problem. So, this was not the first time that this has happened. A better solution would have been for you to absorb the $3 fee and fix the problem on your end. Apparently, Jarrod didn't have the authority to offer said solution. This tells me that there is a failure of leadership and your words of being committed to achieving my complete satisfaction ring hollow.

Toby is very kind, he delivers great service and I’m very satisfied with service from Vatland Honda

I always take my vehicle to Honda Dealer. They are the best and very trustable. Always come out satisfied with my customer service staff.

Kevin was terrific.

Great job ????.

Friendly competent service!

great

Very good service and completed in a reasonable time. THANKS. Delores H

John was very professional and i kept me informed about my vehicle, John was all about customer service satisfaction and I appreciate his advice. Thank you, John.

Toby provided excellent service.

John was perfect

I am always impressed with every one at Vatland . My first car from them was purchased around 1985 . I would love to do the google review but I am technology challenged & can’t log in or create an account.

I have been talking to my family and friends about how much I liked the service and John, he was very helpful and courteous and considerate. I will definitely continue visiting you from now on.

We have always had excellent service from Gerod. We bring in 4 vehicles from our family.

Jarrod always does a good job with my service needs.

Jarrod is always the best! He always makes sure I know what is important to do in the same visit, but also lets me know what I can wait until my next visit to take care of. Everyone at Vatland is always so nice, AJ in parts is the best too!

I waited for over an hour only to be told they didn’t have the part. However, the woman who scheduled my appointment was fantastic!

I don’t think you put enough oil back in the engine. I checked and the oil seems to be a quart low. I will bring the vehicle in on Monday so that you can check. Thank you, Tom Quirk.

Thank you Toby and the team at Vatland I appreciate your help!