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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1428 reviews 63%
4 star 452 reviews 20%
3 star 64 reviews 3%
2 star 145 reviews 6%
1 star 172 reviews 8%
Review Us
Leighton D.
5 out of 5
5/11/2024
Good service
Noe R.
4 out of 5
5/11/2024
Everything is very good
Grazyna G.
1 out of 5
5/11/2024
I made one week in advance an appointment for recall about front bumper, based on the letter I received from Toyota. I gave my VIN number and all info required to fix the problem, when I scheduled this appointment. I live 50 miles away from Toyota dealer and after I spent over an hour to wait for the fix of the recall I was informed that it was only for inspection and that you need to order parts required for this fix, so I need to make another appointment and come back again. It is like a joke for me. I am very disappointed and upset what happened today. The multi-point inspection was done which I did not ask for. It was done just to tell me what supposedly has to be done. one of the things was rotation of tires, while I just replaced all 4 tires a few weeks ago. There were also other things listed which I do not think were needed. But nonetheless, I came to fix the recall, and it was not done. My trip was for nothing. I wasted my time.
Kamal A.
5 out of 5
5/11/2024
Thanks
Donna A.
4 out of 5
5/11/2024
I had no difficulty rescheduling my appointment..Everyone I have dealt with was polite and courteous!
Eric L.
5 out of 5
5/11/2024
Professional
Gene E.
5 out of 5
5/11/2024
Great customer service and people skills
Deb R.
2 out of 5
5/11/2024
No need.
Geo M.
5 out of 5
5/11/2024
Blair has always been a trusted professional that I look for when servicing my vehicle
Laurie B.
4 out of 5
5/10/2024
Did not receive an update in a timely manner. But the problem was resolved.
Karen W.
4 out of 5
5/10/2024
Well Done. I’m feeling like a sweepstake winner each time I drive away home from my service appointments
Timothy L.
5 out of 5
5/10/2024
Great service team
Vincent V.
5 out of 5
5/10/2024
Danielle is the best, I always have a great experience with Danielle and she is friendly, courteous and professional. She is an asset to Johnstons Toyota
Charles K.
3 out of 5
5/10/2024
It just took about 2 hours for an oil change and inspection
Thomas P.
5 out of 5
5/9/2024
Camryn is amazing. She has always helped me when I come in. She is a great employee
Egen C.
5 out of 5
5/9/2024
I would like to say thank you to Blair for his work on my car, it drives great again! I will definitely come back knowing my car would be in good hands with Blair :)
Ryan C.
2 out of 5
5/9/2024
I have already spoken with management, very pleased with Danielle as she went above and beyond to make my experience as pleasant as could be. Management did a great job with handling my issue as well. All said as my very bad experience that cause a huge deal of turmoil was handled and delt with very professionally and compassionately but that doesn't entirely negate a unsavory experience that nearly left me unemployed.
Linda W.
5 out of 5
5/9/2024
He was very professional and explained everything to me
John W.
5 out of 5
5/9/2024
Blair did an excellent job as usual
Christopher S.
5 out of 5
5/9/2024
Brianna was very professional and she explained everything completely.

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