Thank you for the great service I received. I appreciate the great service and treatment.
I know what it means to be busy in such a popular service industry. It says more about the product that is reliable and trustworthy.
Camryn is friendly, knowledgeable and professional.
Everyone went out of their way to ensure the safety and mechanical correctness if my car. Thank you.
They had put the emergency brake on and I didn’t realize it. Ronald helped me. This service was much less expensive than I thought it would be. Yay.
I was shocked that you service Rep. Briana was rude and demanding.I’m a 36 Year Airline Mechanic and have spent close to 1/2 million dollars in cars. All I asked about was my shuttle ride to my house and I got lip that this was going to cost the dealership money. I’ve always left my car cause I hate rushing Mechanics. I want the Job done right the first time.
I didn’t know that you close at 5 pm, will drop it off Earlier.
I choose your dealership to fix my car. I’ve dealt with Mr. Ron Castillo and In the future will like to deal with him. I’ve recommended you to three friends and two family members.
I hope that Briana learns to treat service customers as family.
Toyota Family
Richard R
Camryn was very professional and knowledgeable.
Appointment went well and was quick!
She did a great jog keeping me informed on the status of my vehicle.
Very long wait (2 1/2 hours) for an oil change maintenance service. Have never had that long of a wait in the past, was unexpected and caused a big concern with meeting child obligations. Incurred extra costs at day care. Not acceptable. Stafd was very nice and apologetic.
Very friendly and informative. Thank you!!!!!
When I arrived I was greeted by a girl who was very nice and said someone would be out shortly. I was waiting there for at least 15-20 minutes as the customers in the other lane were being helped. He finally showed up and said “sorry we’re training on the new system or something like that”. Not sure why that’s being done while customers are waiting. Also after sitting there for 3 hours I get a text that the car is done and that I should go to the cashier which I did and was told the paperwork wasn’t ready and he had to print it out which left me standing there for an additional 10 minutes. Not sure why the text said it was ready. Been very happy with your service up until now but I think there should be a little more attention to customer service and who’s in charge of what. The girl who greeted me was fine btw
Service was done expeditiously, while updating me on everything throughout. Was in and out in a timely manner.
It did take a lot of time though and it appears many do not know much about solving Toyota app issues.
She was very happy professional, courteous and efficient. She helped me with my car situation and kept me posted on everything. I will recommend her to any and all of my family and friends.
Job well done thank you I appreciate you
Blair is the reason I have brought my car to Toyota for service these last many years. Not only is he very trustworthy and nice, he has an in depth knowledge and experience with the functioning of cars. As I’ve noted previously, Johnstons’s is lucky to have him as an employee.
Jeff was the best part of the visit. Many other facets of the visit failed to impress, however. I have been a customer for two decades and I have seen a marked decline in adequate service. May I advocate for Jeff to elevate to service management? He has grand ideas about fixing this once-stalwart department to efficacy?
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