Toyota of Puyallup Auto Repair Service

Service was completed faster than expected. Thank you

Bret was very friendly and helpful.

Thank you !!

I had asked for a rental via text message when scheduling my appointment and was told that it can only be done once I arrive. When I arrived I asked for a rental because I had to go to work and I was told that I was supposed to ask before which I did. I ended up having two wait and missed two important meetings. I know it’s not Joseph’s fault but Toyota of puyallup needs to do a better job with there operating procedures so everyone is on the same page

It was determined there was an inconsistency with the blade product that was installed in the wiper arms of my Toyota Corolla hybrid. I'm thankful this was corrected and hope that the next time I need blades replaced the correct ones will be installed the first time.

Very good wonderful job

Great customer service!

Very thoughtful and followed through with a question I had that she was not sure of. She left me feeling she and her colleagues were trustworthy. Nice job!

I utilized Toyota of Puyallup coupons that I received via mail and E-Mail. Not realizing it until I got home I was charged for synthetic oil change twice. It was I voice 289846. I’ll be returning to dealership Friday for invoice adjustment. Steve Mitchell

Great customer service. Check in and check out was very quick.

I dropped my car off the evening before my appointment and scheduled an appointment first thing in the morning. They didn’t get to my car until the afternoon to do the diagnostic and then said that they would have to order parts and wouldn’t be able to finish it until the following day. I specifically made the appointment for first thing in the morning so that I would have my car back by the evening time because I had plans and wouldn’t have time to pick it up. When I called numerous times to check on the status, it was very nonchalant attitudes on the other end of the phone call with not a clear answer on when my car will actually get looked at or maintenance be finished. All I was told is that it was very busy there which is irrelevant to me, considering my car was supposed to be the first appointment. This is not the first time that I received this type of customer service at your location and I don’t plan on bringing any of my vehicles back.

Our RAV 4 was brought out ready but we were not notified that it was ready. After about 20 minutes we asked about it and the transaction was completed. We felt we should have been notified sooner.

I was very pleased with the service received from Chance, however the cost of the part for my car is a prime example of greed!!!

Good job

Great customer service!

Only thing wrong was the price, buy that is out if my control. EVERYTHING has gone up

Nic is always very courteous and friendly.

It was great

Elisabeth was great. Had a warm welcome and purchased the 5 package deal because of her. She’s a keeper

Should have taken the coupon. Service was provided. Also no car wash was mentioned at time of service. Poor service.