Toyota of Puyallup is the best dealership I’ve ever been involved with. From buying a vehicle to having it serviced they are the best in the country. Rich, Lori and Nick have always treated me right and I appreciate that so much. Heck, I don’t even have to try to be a good customer, they make it so easy. I sincerely love Toyota of Puyallup. The service department is amazing .
Jessica is awesome! 5 star! Give her a raise! Seriously! Ull probably lose her otherwise!
After my vehicle was done with the Toyota Care service (less than 10,000 miles), the service rep told me oh by the way, we noticed your cabin air filter could be replaced and my vehicle was already in the parking lot ready to be picked up. I was surprised that I was notified so late and not told about this during the actual service time. I left not knowing if the cabin air filter really needed to be replaced…
Chance and Jacobb both serveiced my vehicle s. They explained everything very well. They were friendly and helpful. I definitely will return. Deb did a great job of scheduling my appointment.
Hopefully it was just an off day for the service advisor. I did not feel valued at all. I did not know my Toyota Care oil changes with the purchase of the vehicle ended after 26,000 miles. I was 37 miles over and the service advisor said they could do nothing about it. She would not even let me speak to a manager. The computer seemed to not be working and she seemed flustered and more interested in trying to make it work than listen to me. When I told her about then having to use the Enterprise Fleet for payment she just kept saying you will neee to pay and then the amount. When I pulled it up on the phone she said she had no idea and followed the directions to fax it in. I am appalled that I did not get any sympathy for being such a little over the mileage and at least some discount or at the very least checking with the manager. I also did not get my car wash coupons as it said I recieved on the paperwork.
Great team. Was in and out pretty fast.
When quoted price to have both front & back brakes replaced, wasn’t told of additional cost to have brake fluid changed. Also was told would take 2-3 hrs when quoted, so I opted to wait. When I checked in, was told it would be 2 hrs per front and back brakes.
In the last year, the friendly “feel” of this dealership has changed. Now it’s all about up selling. In the spring I was in for oil change and they tried to up sell me a oil change program. Then they tried to up sell wipers.
Please bring back the trustable feel it use to be here.
Nicholas was polite and informed me how long the service on my truck would be. I was pleasantly surprised that my wait time was less than I anticipated!
Great Job, quick, easy, and thorough. As expected.
You guys claimed that changed my Cabin Air Filter, and when I went and checked the old one was still in, and not even clean.
Plus my driver door was hit, fortunately no damaged was done to the door, but it would be greatly appreciated if staff paid more attention to what they're doing. In addition, I still don't belive a 20k mile service was completely done in just about 45 minutes. Taking in consideration that you guys "forgot" to install my Cabin Air Filter, makes me think that not everything that was written on the invoice was actually done. I don't mean no hate or cause any damage with my comment. But just for future customers, to be aware of what happened to me. Thank you.
Very welcoming and friendly, thank you!
Friendly, efficient, informative.
Very happy with the service.
Kennedy was friendly and competent.
Chance was friendly and helpful. Thank you!
My service assistant was excellent. Always a pleas.
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