Toyota of Puyallup Auto Repair Service

Great service

Excellent service experience!

My visit was excellent. My only concern was a note about a possible oil pan plug replacement. If I was told as soon as you knew I’d of gone ahead and had it replaced rather than set up a complete new appointment if it leaks.

Very professional

It needed to go from fuel saver setting to normal. Very simple fix. I was charged 200 before you started sign something simple. Not happy.

Very fast and the service was excellent.

Jessica was professional and courteous.

Elizabeth was great. However, I had requested new windshield wipers and a new battery for my key fob. I had to take the fob to the parts depot and ask them to do that. The wipers were not replaced, so I will need to do that. When I attempted to see my screen for speed, home,info etc. It did not show any info and I had to return to have that corrected. I was very disappointed with all of this, especially since I have always had very good services previously.

Extremely helpful. Patiently answered all my questions about the entertainment system and other questions

The staff was very helpful.

Good

Everything appears to be fine.

Always a great experience

None

The lobby television was on Fox News rather than a benign, generic show that doesn't rile anyone. Please take everyone's point of view into account.

Very nice guy! Love Toyota of Puyallup

Came in for a 730 appointment to change 3 tires. First in line for the left garage and checked in possibly. Vehicle was not done for about 2 hours and 20 min. The wait time is my primary complaint. But I would also like to mention 2 other things. That waiting room is freezing. Everyone's wearing jackets or sweaters including me and I was still cold. I'm a rather large guy who already runs hot so I was very surprised to be freezing. Thermostat is set to 67 and it was taking the room was at 67. Please raise it in the winter. The other thing I wanted to mention was my car was roasting when I got it back. While this was wonderful after being cold. I am curious why the car was on long enough to get hot. No test drive, miles were the same a when I brought the car in. Maybe it was just on the whole time he was changing the tires? Odd, but ok I guess. Just wanted to mention it.

Jessica in service has great customer service! Thank you!

Hi Thank so much for great friendly service. I was able to have an oil change on the same day I requested it. Fast and friendly service. Thanks again, Jewell

Kennedy was very knowledgeable, patient and professional. Please hire more people like Kennedy. Thanks