Jacob was professional and pleasant to work with. I would be happy to complete the survey.
Best Regards,
Mark E. Bledsoe
I had my coolant flushed this morning. I notice my they never add any coolant in the radiator and no fluid in my reservoir. I hope they full it up soom nerd to ba D
Jess is amazing every time!
Was very flexible and fast. Thank you very much!
Andrea Carranza was great. I appreciate how quickly my service was completed, but I now have two huge oil spots on my driveway as it looks like oil was spilled and not cleaned up or I have a leak. Now I have to get my driveway cleaned. I’m Not very happy at the moment.
Cynthia was extremely helpful and kind, she got me checked in right away and answered all my questions. Kept me updated and got me on the road quickly. She made my visit a great one and was a bright spot in my day, thank you!
Cynthia was very helpful and pleasant to speak with. She recognized I needed to fulfill a recall and set up my return appointment.
Thank You!
Bret was a great help during my appointment. Thanks again
I spend thousands on every warranty you had. I turned down windshield due to my private insurance covering it. I had my rear view mirror fall off most likely due to the heat/sun and glue. You tried to tell my wife windshield was not covered. Windshield implies glass and this was interior parts and a manufacturing issue (common) for you(Toyota) to not just fix it and provide service to a loyal customer who has invested above and beyond is outrageous. Your team should be ashamed of treating a customer this way all over a simple repair.
Ask yourself, was this the right thing to do? Was the cost for repair greater for your team or for us?
My family has been customers for many years with Puyallup Toyota and have taken our vehicles in for services as well. I personally have come across just a couple with good customer service. Andrea, was sweet and answered my questions politely. She also didn’t make me feel like I’m a ****, which I have felt a few other times with previous CS reps there. So thank you Andrea for making my visit good!
Cynthia was professional but also personable. It was a fun interaction, and she also helped me with savings by promoting a service product.
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