Toyota of Puyallup Auto Repair Service

Thank you Nick!

Always more then pleased with Toyota. I was late due to extreme circumstances but was still treated with courteous care and respect!! Great Jon!!

Richard is genuine witb his deal!

James was was professional and I asked his advice on my brakes based on his experience and I appreciated his perspective. My brakes were repaired and didn’t require additional work based on catching this early enough. Kudos to your certified repair technicians. They were thorough and pointed out important things to be fixed before they could get worse. Please point out that the tires pressures are on the door sill of the vehicle. Setting the pressure for all tires to be the same is not the recommended tire pressure according to the manufacturer.

Great communication! Very professional and helpful

Richard Janoski was very helpful. You made sure my car was in good hands and what I needed. No worries until my next check up. Thank you Richard. I’ll see you on my next Maintenance service.

It took just shy of three hours for standard oil change. I understand that there are staffing issues all around the US but if you’re over Scheduling routine maintenance that’s forcing a customer to have a three hour wait, it’s unacceptable and poor customer service. When I first checked in I asked the gal for a quote on having our brakes serviced. I told her I needed a print out and she just verbally told me what the cost would be without asking any details about what I was looking for. She also never asked me my name and I felt that she could’ve up sold me on brake service but because she didn’t seem to want to put the effort in to re-search for me what I had specifically asked for, she lost a customer. I have purchased two brand new vehicles from this dealership and have 100% of the time had both vehicles serviced only by Toyota of Puyallup. To say that the customer service has decreased is an understatement. Not only do you not do car washes or vacuum a car you are now having your customers wait three hours for an oil change I am not sure I will be coming back again after this last experience.

She was very knowledgeable! She was very professional and kept her eye on what was happening! It was very refreshing considering my last oil change in Arizona had me waiting 4 hours! Plus they tried to pressure me into buying more service!

Everybody are nice guys. I’m very satisfied with your job and reliable work.. thanks you so much… Edgar E

I’m from out of state and was rear ended by a care here in Puyallup. The service department i.e. James Allen was a phenomenal help by squeezing me in so that the technicians could check on the message that my truck was giving me

Stephan did a great job listening to my concerns and taking care of everything!

Great personality, helpful and friendly!

Kaileigh is so nice!!!

Good job

The service department in general was in chaos and constantly trying to catch up.

Nic has always did a great job.

When I phoned at 1:30 I was told it would’ve be ready for another hour. At 2:30 I was told that it would be another 15 minutes to finish the paper work. Later I found that the truck was ready to be picked up that morning.

Really took good care of me. Was instrumental in discovering reason my android auto was sporadic. Bravo Victor! Of note, when I came in for the same reason months ago a woman waited on me. She said there was nothing they could do and did not offer to do a diagnostic test as I requested.

Very bad service ,doxon toyota is the best!

Keep up the good work