Our service rep: Meghan, was excellent. Unfortunately, the mechanics working on our vehicle did not replace the radiator hose correctly and we had a coolant leak. The car had to be returned to Toyota of Puyallup to be properly repaired.
Stephan was polite and easy to deal with.
The team was extremely prompt when it came to handling my situation and Nicolas immediately went to trying to figure out the least expensive way before anything else. My experience with toyota has been fantastic since the beginning. I appreciate everything you guys do. Thank you so much.
The customer service is the best ive ever seen. Love my experience from buying a car there to having it serviced.
meghan was so great. she even called me by my name when i came back to pick up my car.
Stephen was great to keep me informed of progress along the journey!
He took care of me. Great service.
Very courteous and on time of completion! Explained in detail about items that need to be addressed due to mileage! I could understand!
Victor has been a wonderful support. I’ve enjoyed his professional attitude and his desire to help.
Quote changed from original $1400 to $1600, then final price without tax was $2000. When I complained it went down to $1572? Not the original $1400. Your Service Department is a Ripoff, scam. Then further insult, my car was left outside under a fir tree and was not washed, has pollen and fir needles all over.
Everything was great however the employee who made my appointment over the phone did not save it in the system so when I arrived at 0730 for my appointment, I wasn’t on the schedule. I was still able to get my LOF done and ended up getting new brakes too.
Also, more choices for a loaner vehicle would’ve been nice.
Accommodating, friendly, and professional.
Great job! The young lady, was very professional. And a great help.
We appreciate and look forward to the continued relationship.
Professional and concise check-in and subsequent notification on the multi-point inspection.
Great and quick service. This is my first Toyota 4runner brand new from Toyota of Puyallup and I’m really happy to bring my car into the service and get things done the way I want it. Thanks.
When you're done with a person's vehicle especially a big and tall guy.....move the seat back Please
James was great at communicating with me the status of my cars service.
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