Andrea and the Toyota service team did an excellent job, scheduling my appointment and servicing my vehicle. It took less time than expected
Chance answered all my questions. He was very couteous and friendly. Thank you.
Elisabeth and Chance were very nice.
The service wait time was not too long.
Car wash is back.
Car runs amazing and looks clean.
Jessica was very helpful in answering my questions and I appreciated that good customer service. My only qualm I have is I was at the dealership for almost three hours. I realize the technicians were taking a look at the recall item on the 2023 Tacoma models and I had an oil change performed as well. I don’t know if the issue was there was a shortage of technicians availabile .
Very helpful and customer oriented individual.
Nic is kind and very knowledgeable. Great Toyota employee!
I was glad for the service and this time my vehicle was washed as,when I asked sometimes it was not washed. Thank you and will return
thank you very much for doing this out of turn, you are the best
Rebecca is very attentive and knows what she is doing.
Charged me 2000.00 dollars and didn't wash my car. Your service is slipping..
The young lady that drove my car to the front, had no customer service skills.. no smile, I told her thank you, she said, “I need to see your receipt,” again no smile on her face or voice, she said, “have a good day” as if it was forced. I know I shouldn’t be surprised with today’s younger generation, but I am getting tired of the non social skills. Maybe she is on the spectrum? Everyone has a story but when it comes to social skills, don’t work in customer service if it’s not your thing.
Took almost 4 hours to complete my oil change. I was told it was only going to be 1.5-2hrs. Was not told of the extra time it was going to take. Also was told an additional $70 will be added to my total with the extra maintenance added on, with was fine. Total ended up being over $350, that’s almost triple the amount! The last 30min of waiting was just waiting for the paperwork to finish, which seems way too long for that. Not sure I will be back for my next oil change/maintenance if it’s going to be like this next time.
Have always enjoyed the level of service, for the price. However, with the recent price increase and the elimination of the punchcard, I’ll probably be getting my service done somewhere else from now on.
Jessica and the team did a great job. Kept me informed and finished earlier than I expected. Thank you
Chance was very caring and efficient!
Best service everrr!!! Andrea is such a pro and a natural I wouldn’t imagine having the knowledge she has ;) I will definitely be coming back for my next services to come. Wonderful staff too with an amazing environment?
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