My only complaint. 3.5 hours for a routine scheduled appointment is crazy. That was much too long. In the past they had me in and out in less than 1.5 hours.
Good communication ????
Friendly,
Nice service. It is just what a customer looks for!
The wait was a little long
Matthew and your whole staff is amazing and always go above and beyond thanks for being awesome
Fast and outstanding customer service from rep, even
With a smile. Made my day.
Excessive wait time for just simple oil change.
This was the quickest and easiest service that I’ve had yet
Teresa was very friendly and knowledgeable. As were all other associates I interacted with. Always a good experience at Germain!
Was at the dealership for a month to get the tailgate repainted and instead it was touched up like they used a red sharpie
Chris was very helpful as I am a senior citizen with very little knowledge about car maintance.
My vehicle was handled professionally.i was very happy with the guidance and information given by Matthew J. Koch.
Cody was professional and explained the service being rendered. He was personable.
I discover the refrigerant is not working on my air conditioning
The service provider was so rude disrespectful and mean. I'm never coming back.
I felt I was taken advantage of bc I was a female. Paying 6.38 dollars for a battery was high way robbery.
He was able to straighten out my service request which had listed the incorrect vehucle and service I needed. After I left he returned my cslked and answered a question I had
Matthew thank you for keeping me updated on my SUV. Thank you for doing a great job. I appreciate the great customer service.
I was very thankful for the blessing I received today from the service & talking to two of your service people also the young lady that took my order I really appreciate all of the help I received thank u again
Much Love
Comley Hunt
Friendly and thorough service. Estimated time to complete the service call was one and one-half hours. But, it was done in about 30 minutes.
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