The visit was fine. I’m glad I got the maintenance done :)
A cd was fractured pieces all over floor as well as my halo bolt charger on the floor neither of which were not there when dropped off. When I brought the broken pieces up to the desk nothing was said, went back to call then the glove compartment wouldn't shut, this is the 2nd time I've had an issue with service no apology or offer for reimbursement for the cd. I called and left voice mail for manager to call me but did not receive a call back
When price quote for oil change and tire rotation it should be that price not when you pay plus shop supplies. Shop supplies should be part of the work done. My daughter took her total somewhere else quoted price and that was the price not plus almost $13 more dollars. My Toyota RAV4 has been serviced at Germain since I purchased now I’m wondering is it worth it? Will my next vehicle be purchased elsewhere? Will I stay with Toyota or switch to Honda. Good comment was only waiting 1 hour and 20 minutes definitely improvements from previous appointments takes 2-3 hours. I dread scheduling oil change with Germain Toyota.
Mahogany was very friendly, professional & explained everything very clearly. I had a very nice experience with the complete se.rvice from beginning to end. Thank you.
Mahogany Nolan was very kind, very helpful throughout service! Much appreciated.
Very satisfied with my service
I’ve dealt with Teresa on several occasions and she is always great to work with.
Very kind people, Very good service. Thanks again.
All good but I need my wheel lock back. It I get a flat I am stuck without
Your put the wrong miles sticker in my car and the wrong mileage on my paperwork.
Teresa is a trustworthy, knowledgeable service Mgr !
I can feel confident knowing she is truthful on what needs to be repaired on my vehicle and what doesn’t.
Thanks Matt for being great at what you do
Timely service visit. Matt did a great job.
Great experience. Friendly staff.
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