One thing I forgot as I opened this survey was that Mohogany said the inspection report was unavailable (system down), but that it would be emailed to me. I have yet to see it. Can you please follow up on this?
I appreciated receiving video about what the technicians found on my front rotors. It helped me to understand what service I needed.
Did not receive inspection report.
The wait time was double what was estimated.
Matt was very helpful and knowledgeable about my warranty options and extending my Toyota Care package.
I had oil change scheduled that I was told it would take 1 1/2-2 hours. It was suggested I get a wheel alignment so I agreed. 3 hours without a check in I went to the rep to ask for an update, he said it wouldn't be too much longer. After close to 4 hours I was finally done. I have never waited this long before for such a simple service. I was extremely exhausted and disappointed. It totally threw off my entire day.
Very satisfied with service. Very nice that messaging was integrated to alert me of repair that needed fixing. Able to give approval on the spot while waiting.
So friendly and very helpful. Amazing customer service
Mahagony was very professional and helpful. She explained the new procedure for getting and replying to updates to the service of my car. She explained everything in detail so I was well informed. Great service
Teresa as a service technician she great, the mechanic are not responsible, I know Serpent belt is complicated, but 3 trips and repairs, and the belt still squeaks and still have vibrations of the motor when starting,
No one did multiple points inspection. And no one discussed my car issues with me.
Excellent service as always
Matt was *the* most attentive Service Consultant I have ever encountered in my nearly 50 years of driving. He was thorough, honest, extremely helpful, and went several extra miles to ensure a high quality customer experience. I cannot sing his praises more highly than to say that Matt will be the primary reason I will return to Germain Service again.
Your services ****, you don't provide vacume or car wash with the services.
Matt is a great asset to Germain Service Dept. He is knowledgeable, respectful and honest.
Chris is the best. So kind, so knowledgeable, and most important, so honest and genuine.
Thank you for Zach's efficient and friendly service! People come to g e r m a i n from all over the city because they know service is good, and I also appreciate the nice waiting area
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