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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1318 reviews 57%
4 star 456 reviews 20%
3 star 74 reviews 3%
2 star 248 reviews 11%
1 star 234 reviews 10%
Review Us
Brandon W.
5 out of 5
5/8/2024
Lupita has been my service rep multiple times and she’s awesome! Make sure Toyota keeps her around!
Kaylene J.
1 out of 5
5/7/2024
I received a notice from Toyota that my Highlander was recalled and I needed to contact my dealer to get it fixed. I scheduled an appointment to get it fixed but found out that it was only an inspection and I need to bring it back again to get it fixed. 2 hours and 30 miles of driving wasted. Needless to say, I left as an unhappy customer Alan Jenkins
KATHY G.
4 out of 5
5/7/2024
Great experience! And thank you to Grant for visiting with us and showing us how to operate our own vehicle!
Simone G.
5 out of 5
5/6/2024
Kiley was wonderful, attentive and professional and refreshingly down to earth and honest which as a single woman I totally appreciate. She’s a keeper for sure! Thanks for everything Kiley.
Matt J.
5 out of 5
5/6/2024
Kiley was very professional, kind, and kept me informed throughout the entire process. Well done!
CARLOS C.
4 out of 5
5/5/2024
Great atencion.
Aparna B.
3 out of 5
5/5/2024
The girl who helped me was super rude
John B.
5 out of 5
5/5/2024
Amazing service
Edward F.
4 out of 5
5/4/2024
Will get fixed as soon as parts come in
John B.
5 out of 5
5/4/2024
Great service, as usual. Stapp never sells me anything I don’t need and they never pressure me.
Julia S.
5 out of 5
5/4/2024
Excellent service, knowledgeable, thorough and polite.
Shahpur T.
5 out of 5
5/4/2024
Samantha is the best. She cares a lot about her appointees. She remembers your name . She is eager to greet you . She listens and gives your good opinion. Thank you Toyota for having her on your team.????
Lloyd T.
5 out of 5
5/4/2024
Great experience!
Mark T.
5 out of 5
5/4/2024
Lupita Rodela was friendly, well-informed, and because of my experience with her; l plan on having any future Rav4 services to be done at Stapp Interstate Toyota.
RENEE G.
4 out of 5
5/4/2024
First time doing an alignment at Stapp, Past other places have included the machine printout of before and after numbers, usually color coded zones. My car drives straight, but just wondering if this is not usual or expected?
MICHAEL B.
5 out of 5
5/4/2024
Excellent service!
STEVEN C.
4 out of 5
5/4/2024
I was very pleased with the service but I don’t know who was Kiley because no one was wearing name tags
Frank H.
1 out of 5
5/4/2024
I might still have a problem but I really did not expect your mechanics to find it. I have been fighting the transmission for 100s of miles then a few days ago the problems just went away. It is difficult to fix a problem that doesn't exist. Your mechanic checked what he could and now I'm just hoping the problem does not return on my trip to Oregon. It was probably a sticky control valve that has started working properly again. Keeping my fingers crossed.
John G.
5 out of 5
5/3/2024
Great service from start to finish
Jon L.
5 out of 5
5/3/2024
Samantha, our service advisor, is well appointed to her position of knowledge and public relations. She took the extra time to trouble shoot a concern after the service and recall adjustment. Samantha is a valuable asset to Stapp and customers like me. Thanks.

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