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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1282 reviews 56%
4 star 443 reviews 19%
3 star 71 reviews 3%
2 star 246 reviews 11%
1 star 230 reviews 10%
Review Us
Rachel L.
2 out of 5
4/26/2024
My vehicle is STILL not right after SEVERAL times in the last 3 weeks. The issue I’m having wasn’t even what I brought it in for, but is a result of the fix they did. Something else is now wrong that was never an issue before. They will not take ownership that they messed up my steering column. I have no faith in the techs at this point and don’t want to go back to Stapp after my 3rd fix!!! My service advisor, Lupita was nice in person , but has never once called me back or answered my text in 3 weeks. I am furious that my vehicle now has a steering alignment issue I did not have before I brought it in for a completely different issue. I have missed a full days work with the amount of time I’ve been dealing with this. I need someone to call me and tell me how Toyota is going to fix this and make I happen quickly before it ruins my $1,200 tires and my truck.
Lola G.
1 out of 5
4/25/2024
I had to always ask for updates. There was zero pro-activity in updates. I was served up an invoice then had to remind you it was under warranty. I was told Lupida would call me and she didn’t. Then after having text several times about car status for pick up, only to be told my car was ready and a tire pressure light was on. And- when we walked in to get the car, all 4 customer service ladies just stared at us. Did not greet or say hello to how can we help you…we literally had to say hello first. Terrible service and we are likely going elsewhere
Ben F.
5 out of 5
4/25/2024
Your service is the best!
Darla B.
5 out of 5
4/25/2024
Helpful, professional, and quick
Scott J.
4 out of 5
4/25/2024
Lupeta is the best
STEVE T.
5 out of 5
4/25/2024
Samantha Sigman was as polite, helpful, knowledgeable and professional, as always! Keep up the great work. It's great to have such good customer service from you guys. Sincerely, STEVE T
KAYLA K.
5 out of 5
4/24/2024
Kiley did a great job
Paul B.
1 out of 5
4/24/2024
Dealer recommendations for tire pressure, power steering fluid flush, and brake flush are inconsistent with Toyota recommendations. Some items in Toyota Maintenance Log do not appear on Dealer MPI report.
Michael R.
5 out of 5
4/24/2024
Work completed on time as promised. Friendly staff.
Wendy B.
5 out of 5
4/24/2024
Jazmin did a wonderful job. Very kind and pleasant to work with, and kept me very well informed about my car service.
Zach P.
5 out of 5
4/24/2024
Ximena was a wonderful service advisor and explained everything perfectly!
Ronald G.
5 out of 5
4/24/2024
Great job.
Leslie N.
5 out of 5
4/24/2024
Jazmin was very kind an thorough. I am very pleased with the service. Thank you.
Steve B.
2 out of 5
4/23/2024
I was scheduled for a 20k service and the cabin air filter did not get changed.
Austin C.
5 out of 5
4/23/2024
While it took longer than expected they got it right and also provided me a first class courtesy car. AJC
Max K.
2 out of 5
4/23/2024
No complaint about the service staff, but I’d like to better understand why it takes 90min to complete an inspection and rotation? Thank you
Robert R.
5 out of 5
4/23/2024
The whole team was great fast and efficient. Answered all my questions. Got me in and out
John Z.
4 out of 5
4/23/2024
No additional comments
Kevin S.
1 out of 5
4/23/2024
Still need to know if the protective coating is an additional cost applied to my warantee, after the cost of the new windshield
Monte S.
4 out of 5
4/21/2024
No additional feedback

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