Crown Lexus of Ontario Auto Repair Center

No complaints

Jennifer was amazing and very informative about the work that was going to be done and her recommendations for other preventative services. She made the check in process smooth and painless. However, there was a huge disparity between the check in and pick up processes. My wife picked up our car and had some questions about the work that was done. Leticia Estrada was not helpful at all and seemed very disinterested in helping her. Her affect was so flat she came across as almost rude. Given the amazing customer service we have always received from Crown Lexus this experience with Leticia was very surprising and disappointing. Maybe she was having a bad day. My wife even asked her about it and Leticia paused and then responded “Not really”. She made no effort to find someone to answer her questions, instead just saying to go ask the person who first talked to her when she walked in.

Always a pleasure working with Alfred

Michael Connor is awesome... Very friendly, knowledgeable and

Service very good. Chris so nice.

Did not check the car for other issues and update

friendly, professional and provided excellent customer service

Jennifer was great! Friendly and very efficient.

Faustino always provides excellent service.

Great professional service. Thank you!

Michael was great!

Tony Hang is amazing always take good care of me. Great service and communication.

Thank you for your service

Great

Alfred was a really helpful, he solved my problem within seconds.

had an excellent experience with Gerardo Temores in the service department. He was very polite, professional, and kept me informed about my car the entire time. He answered all my questions with patience. I really appreciated his great customer service.

Service was good, the only thing there was complimentary wash after my car was serviced.

Thank you, I’m very satisfied with your service.

Tony is amazing as always! Very communicative, honest and kind guy. It’s always a pleasure to work with him.

Tino was very helpful and professional with providing me the best service for my vehicle. 10/10.